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Campaign Specialist - Walgreens

Electronic Imaging Serv Little Rock, AR

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Summary 

Vestcom is the industry leader in technology-driven shelf-edge solutions for Retailers and CPGs. Our data-integrated media solutions drive sales and loyalty, engaging shoppers where it matters most – the point of decision. Our patented innovation has been trusted by top retailers for more than 30 years to transform their shelf-edge, driving productivity and profitable growth. For our growing team of nearly 1,000 employees, Vestcom offers the stability of an established company with the entrepreneurial spirit and fast-paced environment of a start-up. 

Working autonomously, regularly exercising independent judgment and discretion with limited supervision, the Client Specialist/On-Site is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience.  This position is an individual contributor who is the primary point of contact for a major, significantly high-revenue assigned client and provides day-to-day client relationship management, including autonomously negotiating and committing to client deliverables and independently investigating and resolving client concerns on behalf of the Company. 


►   Key Areas of Responsibility 

  • Manage 1 major client account with several million dollars in annual revenue. 

  • Master assigned client’s business processes and organization to provide excellent service to the client. 

  • Negotiate client specific Service Level Agreement deviations and impact.  

  • Evaluate individual responsibilities and use initiative and resourcefulness to develop new methods, criteria or propose new policies relating to client specific projects. 

  • Work closely with client and Vestcom sales, graphics, estimating, IT, and operations departments to establish clear and concise project specifications and production requirements. 

  • Serve as the “face” of the company as the primary day-to-day relationship manager between assigned client and Vestcom. 

  • Manage and communicate directly with client to coordinate individual print and fulfillment projects. 

  • Provide direction and guidance to client on new initiatives and requests. 

  • Responsible for presenting and collaborating on new client opportunities with Vestcom team members. 

  • Communicate concise client objectives, schedules, and requirements to direct various Vestcom departments and associates. 

  • Investigate, escalate, address, and independently resolve issues, complaints and concerns of both client and internal workflow.   

  • Use independent decision-making to determine whether to initiate invoice credit requests when necessary based on complaint resolution of incorrect pricing/freight or quantity discrepancies. 

  • Evaluate and independently determine when committing to expedited, un-billed shipping methods is necessary to ensure client’s delivery requirements are met. 

  • Evaluate and independently determine whether committing to delivering client product will require print production overtime to meet the client-dictated timing.  

  • Assist sales team with the launch of new projects, initiatives, and enhancements to current processes. 

  • Prepare and oversee job management and process workflows. 

  • Oversee and independently manage jobs associated with assigned account, including receipt of client data, job planning, cost estimating, schedule planning, product quality, internal and external communications. 

  • Collaborate with sales, estimating, client service, IT, and production to ensure timely completion of jobs. 

  • Identify new revenue opportunities within assigned account.     


►   Key Qualifications 

  • Bachelor's degree in business, marketing, or similar field  

  • At least 3 to 5 years related business experience and/or training in client service; or equivalent combination of education and work experience. 

  • Must possess the ability to be diplomatic with challenging clients. 

  • Excellent oral, interpersonal and written communication skills. Must be able to prepare and effectively present information to large and small groups, to employees, and to management 

  • Ability to work in a collaborative and participative, team-oriented environment, working with clients (both internal and external), all employees, and others in a professional manner

Electronic Imaging Serv

Address

Little Rock, AR
72202 USA

Industry

Business

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