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Customer Service Representative - Retail Payment Solutions - Coeur d'Alene, ID

US Bank Coeur d'Alene, ID
  • Posted: May 29, 2019
  • Full-Time

We invest in our people, process and technology to create the ideal customer experience during every interaction.  Our hiring and training standards ensure our Service Advisors are efficient, knowledgeable, and friendly. We provide comprehensive ongoing training to ensure our Service Advisors are prepared to deliver an exceptional customer service experience. Our state-of-the-art technology provides information quickly and consistently to ensure our customers benefit from first call resolution resulting in higher quality and thought leadership scores for our staff.  We encourage professional growth through a structured career path program and pride ourselves on the positive relationships we foster with each other and our customers.

 

Responsible for:

  • Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts.

  • Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services.

  • Effectively utilizing system applications to achieve desired outcome.

  • Documenting required information via system applications. 

  • Retaining product and process knowledge.

     

    Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday. Equitable days off are scheduled during the week in which a weekend shift is worked.

     

    If hired, you must be able to attend six weeks of training from

    8 a.m. - 4:30 p.m., Monday-Friday and successfully complete required program testing.  Once training is completed, student schedules can be accommodated. 

     

    Increase your compensation!

     

US Bank

Address

Coeur d'Alene, ID
USA

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