Coordinated Entry Specialist I
- Expired: over a month ago. Applications are no longer accepted.
Description: A Coordinated Entry Specialist provides Coordinated Entry (CE) services across El Paso County. This role provides specialized intake assessments, eligibility determination, and case management for subsidized housing programs provides referrals to community services and performs clerical and technical office support.
The role of the Coordinated Entry Specialist I is to complete VI-SPDAT assessments on all persons presenting to the El Paso Coordinated Entry Access Site as homeless, entering them into the Homeless Management Information System (HMIS) for housing services/resources and/or providing Diversion services to prevent from becoming homeless as needed.
Responsible for collaborating with the CE team for peer learning, problem-solving, and regular case conferencing. This role will also be responsible for conducting outreach activities with homeless individuals on the streets and in encampments.
Goal: To provide Coordinated Entry access where clients can receive a standardized assessment and appropriate housing referrals.
1. Respond to phone calls directed to the Coordinated Entry line and respond to general questions.
2. Field and record the answers to a brief set of pre-screening questions in HMIS to determine the household’s eligibility for entering the housing crisis response system.
3. Create and/or update household records in the CoC’s HomelessManagement Information System (HMIS).
4. Make appropriate and effective referrals to local service and case management providers and maintain a current referral list for all clients.
5. Maintain relationships with the various programs in our community to promote our services.
6. Maintain required records accurately, comprehensively, and promptly, including data entry into the Homeless Management Information System.
7. Maintain required system statistics and submit reports as requested.
8. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices, and compliance with all regulatory requirements.
9. Ensures the confidentiality of all clients and/or employee-related information.
10. Represent EPCH and the Coordinated Entry program in the community with a professional demeanor.
11. Participate in regular case conference meetings to discuss client concerns/needs, if needed
12. Attempt to divert any household seeking to enter an emergency shelter through a strength-based conversation about creative solutions to avoid the trauma (to the household) and expense (to the system) of entering the emergency shelter, thereby preserving limited shelter beds for people who have no other safe place to stay.
13. Comply with all CoC Coordinated Entry System policies and procedures.
14. Participate in regular training on the use of HMIS, the VI-SPDAT, and other related topics.
15. Provide ongoing updates and feedback to the Program Manager regarding the Coordinated
16. Support and promote the mission statement and values of the El Paso Coalition for the Homeless.
17. Engage people in a trusting and supportive relationship providing emotional support and focusing on target goals.
18. Engage clients in a trusting and supportive treatment partnership, providing emotional support while maintaining professional boundaries.
19. Maintain one’s physical, mental, and emotional well-being to maximize the healthy functioning of the program.
Hours: Typically, the schedule is 8 am - 5 pm, Monday - Friday. The schedule may be subject to change as needed.
● Bachelor’s degree in Social Work or other human service studies preferred, but a strong background of applicable work experience may substitute (a minimum of five years in the homeless sector)
● Must have access to vehicle, have a valid TX Driver’s License and sufficient liability insurance is required
● Must be able to operate a smartphone
● Must be fluent in English and Spanish
● Ability to maintain clear personal and professional boundaries with clients.
● Ability to work effectively in constantly changing and sometimes demanding or stressful environments.
● Ability to remain alert and on duty throughout shifts.
● Ability to respond responsibly in emergencies and crises.
● Ability to communicate well both orally and in written form and follow detailed instructions.
● Ability to effectively interact with clients, co-workers, and volunteers with diverse ethnic and cultural backgrounds and treat everyone with respect, dignity, and compassion.
● Employee must agree to be subjected to outside environmental conditions while conducting various levels of outreach to homeless neighbors. In addition to working in a typical office environment, the navigator will be required to work in outdoor areas inhabited by homeless persons.
Rate of Pay:
Salaried, non-exempt position-full time employee. $28,000 - $34,000 per year D.O.Q. Employer pays health insurance for employee.
El Paso Coalition for the Homeless
6044 Gateway Blvd. EastEl Paso, TX
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