Service Delivery Tier 2 Analyst - REMOTE - 4622
- Expired: over a month ago. Applications are no longer accepted.
IT Tech Support - Tier 2
Desired candidate is an IT technical professional who provides superior support to the end-user experience, with strong technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, management of help-desk type systems like ticketing systems and imaging software, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. This individual also serves as high-level support for escalated complex issues.
Education and Experience:
1. High School diploma or equivalent (Degree preferred)
2. 3-7 Years of IT, Help Desk and/or MSP experience
3. Competency Certifications preferred (CompTIA, Microsoft, VMWare, etc.)
Required Qualifications and Job Description:
- Excellent inter-personal skills; as good with people as you are with computers.
- Experience providing high quality customer desktop support for desktop applications and devices such as printers. This includes fast response rates and accurate and thorough resolutions to desktop issues.
- Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets).
- Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention.
- Experience with basic networking including wireless, wired, security and basic design.
- Experience with producing support documentation for supported products.
- Experience with corporate applications including Microsoft Office and Adobe applications
- Experience with Active Directory account administration
- Experience with Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server).
- A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff.
- A college degree or equivalent work experience (4+ years)
- Excellent communication, presentation, writing and editorial abilities
- Excellent organizational and time management skills
- Security oriented.
- Apply attained experiences and knowledge in solving problems that are intermediate or complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance and propose solutions
- Require limited supervision and direction; drive results, and set priorities appropriately and independently
- Ability to work on a 24x7 on-call, weekday and weekend schedule
- A+ Certification
- A passion for IT
- Experience with enterprise class level networking.
- Scripting – basic logon scripts, etc.
- Excellent customer support experience, understanding and creative personality.
- Higher education or small/mid-sized business IT production experience.
- Experience with desktop imaging
- Experience in USB and Wireless printer analysis to include setup,redirection and resolution issues.
- Experience with VMware
- N+ and/or MCSE Certifications
A Tier 2 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance.
Acts in a self-directed manner; takes action before being directed by others or forced by events. Seizes opportunities and is proactive in avoiding potential problems.
3130 S Rainbow BlvdLas Vegas, NV
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