Customer Service Representative
- Posted: over a month ago
Edwards Label is a rapidly growing innovative packaging printer, specializing in pressure sensitive labels and flexible packaging for retail, commercial, and industrial markets. We are known by our clients for our quick turnaround time, ingenuity, and unmatched customer service. As an employer, we have a strong company culture that seeks to empower our employees to reach their highest potential. Because our company works in a unique niche market of printing, we strongly believe in training and promoting from within.
For more information regarding our company please view our website: www.edwardslabel.com.
Edwards Label also offers a comprehensive benefits package, including 401k, medical, dental and vision insurance, paid holidays and vacation.Job Description
Essential Duties and Responsibilities
Discuss goods or services information with customers or patrons.
Study product information to acquire professional knowledge.
Fulfill Customer and sales representative needs and requests including, but not limited to, assisting with general questions and requests for information or supplies.
Maintain customer relations and customer satisfaction.
Liaison for Sales if Sales Representatives are out in the field.
Accurately explain technical product or service information to customers.
Explain proposals for current or prospective customers and negotiate prices or other sales terms.
Distribute promotional literature or samples.
Execute sales or other financial transactions.
Verify customer credit information.
Confer with customers to cancel accounts or obtain details of the complaint.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Suggest improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
High school diploma/equivalent
1 year of customer service experience, preferred
Edwards Label is an Equal Opportunity Employer.
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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