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Senior Director, Program Operations

Edwards Consulting Group
Philadelphia, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This position is a key operations role and considered part of the SLT (Senior Leadership Team). It is responsible for operational leadership and developing long-term relationships with large customers. This includes connecting with key business executives and stakeholders and actively seek new opportunities to grow our business with the customer. As the Senior Director, Program Operations, you are responsible for ensuring the programs run effectively and efficiently. You will oversee team members, subcontractors, and vendors to ensure all expectations of the programs are met. In this role, you are responsible for growth, overall operations and the successful management of productivity, quality control and safety measures as established and set for the Operations Team.

Essential Responsibilities:

  • Lead and develop team members based on a core value driven culture that encourages top performance with compassion
  • Lead programs to increase the energy efficiency in direct installation, education and audits, and rebate programs
  • Manage and grow program scope with existing clients
  • Manage and develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Serve as the lead point of contact for all customer account management matters by assisting with challenging client requests or issue escalations
  • Forecast, deliver on and track key account metrics (e.g. quarterly results and annual forecasts)
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Negotiate contracts and close agreements to maximize profits
  • Continuously update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Deliver consistent performance against set targets on key customer satisfaction measures and carry out weekly reviews of KPI's
  • Collaborate with the COO to develop strategy and drive key metrics for success of programs.
  • Drive monthly metrics meetings for executive team.

Basic Qualifications:

  • In order for us to fulfill our mission to provide an extraordinary experience every day, we require all team members to be fully vaccinated for COVID-19. There are limited exceptions for those with specific religious or medical reasons. If not currently vaccinated, you must be willing to get vaccinated as a condition of employment, requiring you to get the first shot upon offer acceptance and the second shot on schedule as per CDC recommendation.
  • Bachelor's degree required in energy, engineering or business or a related field, or equivalent experience
  • 10+ years proven success in a business development role, preferably with experience in energy efficiency industry
  • 5+ years program management experience
  • 5+ years' experience in the energy efficiency industry
  • Demonstrated experience in managing multi-million-dollar contracts, key account client relationships, business development, and staff and resource management and P&L management.



Desired Qualifications:

  • Advanced degree, preferred
  • Experience in managing and building high level utility relationships
  • Strategic, hands-on leadership with exceptional organizational, communications, and people management skills
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience leading and motivating a team to generate results
  • Proven track record of successful business development expertise
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Self-motivated and able to thrive in a results-driven environment
  • Critical thinking and problem-solving skills
  • Encourage a positive work environment and culture for all team members
  • Experience with at Microsoft Office Suite



Licenses & Certifications

  • LEED Accreditation preferred
  • CEM (Certified Energy Manager) preferred
  • PMP preferred

Physical Demands and Work Environment

  • Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
  • The employee is frequently required to stand, walk, kneel, crouch, and/or crawl
  • Ability to lift up to 30 pounds
  • Ability to travel 60% of the time.
  • Noise level is typically low to moderate

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.


Our client is an Equal Opportunity Employer


Edwards Consulting Group


Philadelphia, PA



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