Contact Center Representative

Job Summary:

The Contact Center Representative answers calls and greets members appropriately according to Member Contact Center monitoring and coaching standards. Contact Center Representatives provide general information regarding Credit Union products and services, assist members with questions regarding their accounts, and handle a high volume of calls.

We encourage you to view and apply directly at edfed.org/careers

Duties & Responsibilities:

• Provide assistance to membership for a wide array of Credit Union products and services.
• Identify problems and provide member support
• Assists members with loan processing
• Coordinate resolutions with Lending for payment options and research.
• Refer debit card/ATM issues, including fraud to the Dispute Resolution Department.
• Communicate generalized information regarding Credit Union products and services to members that call in for inquiries.
• Assist members with inquiries concerning ACH, Bank by Phone, Online Banking, Bill Pay, eStatements, eAlerts, and address changes.
• Process Member emails.
• Some Saturday work required
• Bilingual Required (Spanish)

The following are some benefits offered to employees:

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions

Job Types: Full-time

Pay: From $15.90 per hour

Schedule:

• Monday to Friday
• Saturday availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Kendall