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Front Office Administrative Assistant/Receptionist

Education Alternatives Westlake, OH
  • Expired: 27 days ago. Applications are no longer accepted.

REACH Counseling Services, a sister company to Education Alternatives, is seeking a part time Front Office Administrative Assistant for the CJ Hendry and Associates Counseling Agency in Westlake, OH. The Front Office Administrative Assistant provides administrative support and handles receptionist responsibilities for REACH’s counseling program.

Job Duties

  • Manage incoming communications (telephone, email, mail, etc.)
  • Complete the pre-intake process for new clients, including, answering questions about services available, documenting client demographic information, and collecting insurance information.
  • Verify client insurance coverage, copays, and/or client liability for new and current clients
  • Create and maintain a friendly atmosphere for clients arriving for services at the front window.
  • Collect and record client copays and/or client liability payments.
  • Update therapists’ schedules as needed
  • Maintain client information in the electronic health record
  • Obtain pre-authorizations for services as needed
  • Office management including managing counseling office schedules, ordering supplies, and communicating between members of the staff
  • Adhere to the policies and procedures established for the client/team
  • Use, protect and disclose patients’ protected health information only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Communicate effectively with clients and therapists
  • Maintain a friendly and professional attitude
  • Other duties as assigned by the management team


  • Prior experience with insurance verification
  • Experience with practice management software
  • Knowledge of behavioral health terminology
  • Ability to work well individually and in a team environment
  • Strong organizational and task prioritization skills.
  • Proficiency with MS Office. Must have basic Excel skillset
  • Strong communication skills/oral and written
  • Strong organizational skills

Education Alternatives

Why Work Here?

Education Alternatives is a Cleveland Plain Dealer Top Work Places for 2019!

Education Alternatives is dedicated to transforming the lives of youth through relationship-based therapy, education, and vocational programming that integrates current research and best practices for helping at-risk youth. Education Alternatives’ Day Treatment Program looks and feels like a traditional school, however, the difference is in the therapeutic philosophy that is present throughout our program. Education Alternatives works collaboratively with it's sister company, REACH Counseling Services. REACH Counseling Services is committed to providing mental health care that integrates individual treatment within a compassionate and empathetic therapeutic relationship. A continuum of culturally competent services is incorporated into the therapeutic approach. From its inception, REACH Counseling has been committed to the development of best practices through the utilization of outcomes research of trauma and neuroscience to drive a therapeutic approach that is current, relevant, and effective.


25000 Center Ridge Road, Suite 6, Westlake, OH 44145
Westlake, OH
44145 USA