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Process Improvement lead

Boston, MA
  • Posted: over a month ago
  • Full-Time
Job Description

The Process Improvement Lead, reporting to the Program Management Lead, is responsible for implementing

process improvements across the Program including components of the Program Management



 Advise, guide, drive and support the implementation and ongoing process improvements to current and

new key business processes and documenting in the HIX Program Management Plan (PgMP)

 Collaborate with cross-functional teams in the identification, research, and implementation of process


 Make recommendations for business process improvements, while facilitating and coaching stakeholders

on continuous improvement techniques

 Foster positive relationships at all levels of the organization

 Develop and share best practices among project team members

 Ensure that processes and improvements are captured in the PgMP

 Other responsibilities as assigned


 Bachelor’s Degree in a relevant field

 1-3 years of experience in a process improvement role

 Experience developing implementation strategies for new processes and procedures

 Strong analytical skills, problem solving aptitude, and attention to detail

 Good project management skills including scheduling and planning

 Experience facilitating meetings with many stakeholders from different agencies

 Excellent communication and presentation skills

 Ability to work well with others in fast paced, dynamic environment where deliverables are potentially

dependent on the output of others

 Knowledge of Microsoft Office, SharePoint, JIRA a plus



Boston, MA
02108 USA



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