Process Improvement lead

The Process Improvement Lead, reporting to the Program Management Lead, is responsible for implementing

process improvements across the Program including components of the Program Management

Plan.

KEY RESPONSIBILITIES:

 Advise, guide, drive and support the implementation and ongoing process improvements to current and

new key business processes and documenting in the HIX Program Management Plan (PgMP)

 Collaborate with cross-functional teams in the identification, research, and implementation of process

improvements

 Make recommendations for business process improvements, while facilitating and coaching stakeholders

on continuous improvement techniques

 Foster positive relationships at all levels of the organization

 Develop and share best practices among project team members

 Ensure that processes and improvements are captured in the PgMP

 Other responsibilities as assigned

EDUCATION, EXPERIENCE and QUALIFICATIONS:

 Bachelor’s Degree in a relevant field

 1-3 years of experience in a process improvement role

 Experience developing implementation strategies for new processes and procedures

 Strong analytical skills, problem solving aptitude, and attention to detail

 Good project management skills including scheduling and planning

 Experience facilitating meetings with many stakeholders from different agencies

 Excellent communication and presentation skills

 Ability to work well with others in fast paced, dynamic environment where deliverables are potentially

dependent on the output of others

 Knowledge of Microsoft Office, SharePoint, JIRA a plus