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Fruit Expert - Customer Service Associate

Edible Arrangements Franchise Pittsburgh, PA
  • Posted: over a month ago
  • Other

The Fruit Expert® - Customer Service Associate ensures Edible® service standards are met and surpassed by providing customers with prompt service, delivering a WOW experience

Essential Job Functions and Responsibilities:

  • Demonstrates a strong understanding of product knowledge and quality standards
  • Welcomes and connects with every customer to provide excellent customer service
  • Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
  • Assists customers in the selection and purchase of Edible® products
  • Uses effective sales approaches and displays strong knowledge of product line
  • Effectively converts customer inquiries into sales
  • Builds long-term relationships and builds the trust and loyalty of customers
  • Responds to customer needs
  • Maintains customer service area and equipment in a clean and appealing manner
  • Manages difficult customer situations in a calm and professional manner

Maintains Quality Store Operations

  • Prepares a variety of Edible®  fruit arrangements and treats according to our brand standards
  • Follows store policies and procedures for operational flow at each station
  • Performs cleaning tasks in accordance with the cleaning standards and works as a store team player
  • Presents oneself professionally and demonstrates clear communication with all customers and co-workers
  • Follows standards for merchandising, stocking, rotating and storing all products

Financial Contribution

  • Follows cash handling and register policies
  • Follows inventory stocking and recording guidelines
  • Takes responsibility to learn all aspects of the position
  • Learns and demonstrates creating the Edible® Experience
  • Learns and performs duties of customer Service, production, and/or delivery driver as needed
  • Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis

      Job Requirements:

  • High School Diploma or equivalent preferred
  • Previous experience working in customer Service or food service establishment preferred
  • Excellent customer service and communication skills
  • Demonstrated ability to sell and up-sell products
  • Good math and money handling skills
  • Positive attitude
  • Enjoys working within a team
  • Enjoys working in a fast-paced environment
  • Drive and determination
  • Desire for personal and professional growth
  • Valid state driver’s license and a clean driving record (if also delivering)
  • Computer skills including Microsoft software and register skills
  • Ability to lift, carry and/or push objects weighing up to 50 lbs.
  • Ability to stand, bend, reach and scoop throughout assigned shift

This job posting is for a position in a store owned and operated by an independent franchisee and not by the franchisor Edible Arrangements, LLC or any of its affiliates. This means the independent franchisee, and not Edible Arrangements, LLC or any of its affiliates, is alone responsible for all employment-related matters in the store, including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Edible Arrangements, LLC will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees’ employees. If you are hired as a result of this job posting, the independent franchisee, and not Edible Arrangements, LLC or any of its affiliates, will be your employer. This job posting contains some general information about what it is like to work in an Edible store, but is not a complete job description. People who work in an Edible store perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Edible Arrangements Franchise

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