Do you believe that all it takes is a little communication and a smile to solve most problems?
Are you passionate about introducing solutions to clients they haven't even been aware of?
Are you ready to grow your career and work for a company that you believe in?
Three times yes? Then we need to meet you!
Edge Concepts is looking for a Client Solutions Representative to proactively support and provide direct customer service strategies for a renowned client in the Telecommunications industry. As the Client Solutions Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated, and executed client projects from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.
What You Will Accomplish Every Day:
Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team
What You Bring to the Role:
Bachelor's degree from accredited college or university
2-4 years of experience working in the business-sphere in a client-facing role
Team player able to work effectively and collaboratively to meet goals and client deadlines
Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
Thrive in a fast-paced, entrepreneurial environment
Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team
Candidates with the Following Experience are Encouraged to Apply!:
Client Management, Advised Clients, Client Relationship Skills, Client Relationship, Client Acquisition, Client Relations, Client Services, Client Support, Client Service Representative, Entry Level Client Services
To ensure that our biggest resource - our team - continually delivers excellent results, we have cultivated an attractive work culture that offers fantastic support to our associates. Edge Concepts Inc. is a family where our team comes ahead of our clients. We extend every ounce of support to our team members to enhance their professional growth and personal development.
Why Work Here?The team at Edge Concepts Inc. is made up of passionate, talented, and experienced experts who focus on delivering excellent training and mentorship as well as the tools that you need to be a successful entrepreneur. We combine our skills and techniques, as well as our passion for creative problem solving to get you to where you want to be in your career. To ensure that our biggest resource - our team - continually delivers excellent results, we have cultivated an attractive work culture that offers fantastic support to our associates. Edge Concepts Inc. is a family where our team comes ahead of our clients. We extend every ounce of support to our team members to enhance their professional growth and personal development.
Startup culture with BIG ideas and nationwide reach!