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IT Specialist

Edge Communications Waikīkī, HI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Company Description

Edge is a provider of integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.


Position Description

As an IT Support Technician, you will be part of a team of IT professionals who provide onsite & remote support for all facets of the IT ecosystem.  Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response is mission critical. Our hospitality division caters to high-end large scale hotels, restaurants and night clubs whose staff and patrons expect industry leading support. This is a fast paced, interactive, hands on role where you will need to "dress to impress’' and give 100% each day.

As part of a team that supports multiple properties in several states we are looking for people that are self-starters and can work remotely as well.  You must manage your workload each day and be able to prioritize each task based on each unique situation.  Using cutting edge industry remote management, monitoring and access tools you will be assisted by teams in other regions may be asked to do the same for them.



•   Support, monitoring and maintenance for Windows desktop and servers, tablets, smartphones, etc.

•   Assisting users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications

•   Answering or escalating customer questions, instructing customers in the operations and maintenance of systems/equipment

•   Updating tickets and assignments according to established procedures

•   Participating in an on-call rotation

•   Issue resolution and troubleshooting for; software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer oriented service environment, and other duties as assigned


Primary Responsibilities

•   Desktop support for hardware and software troubleshooting

•   Willingness to learn industry specific and proprietary management systems

•   Setup, deploy, and maintain end user equipment

•   Perform network administration functions, user account permissions, Active Directory changes

•   Follow up with clients to ensure resolution is complete and satisfactory

•   Maintain accurate, thorough and timely information in ticketing system

•   Research and resolve problems through all IT functions

•   Collaborate with peers to form technical solutions

•   Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company

•    Additional responsibilities as assigned


Required Skills

•   Ability to provide on-site & remote desktop support to customers.

•   Ability to use remote support tools like VNC, LogMeIn, RDP, etc.

•   Strong troubleshooting abilities

•   Ability to use our remote management platform for workstation configuration status, testing

•   Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration

•   Ability to be responsible, dependable, and committed to building a long-term career at Edge Communications.

•   Being a goal-driven team player with solid organizational skills and a keen attention to detail.

•   Independent, self-starting attitude with the willingness to share knowledge.

•   Thorough knowledge of all Windows server and desktop operating systems

•   Understanding of Hotel property management & Point of Sale applications

•   Thorough knowledge of PC, server hardware and configuration including related peripherals.

•   Thorough knowledge of Word, Excel, Powerpoint, Outlook, Active Directory and Exchange

•   Strong customer service and problem solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.

•   Ability to function effectively in a fast-paced environment

•   Willingness to travel occasionally

•   Ability to multi-task and maintain good communication is a must


Desired Skills & Experience

•   Five years related experience or equivalent.

•   Two years telecommunications experience

•   Knowledge of mobile devices in an enterprise including iPads, iPhones, Android devices

•   The ability to execute special projects in which to research new technology and solve complex problems.

•   Understanding of PCI compliance and certificates

•   Familiarity with Ruckus APs and Meraki APs administration

•   Understanding of IP Networking and troubleshooting

•   Familiarity with hotel applications such as: PMS-Opera; POS-Micros; Revenue Management-Ideas; Building Management –HotSOS, Safelock, InnComm and more; Sales – Delphi/SalesForce

•   A+ Certification

•   MCSE / MCDST / A+ certification(s)

•   ACSP certification(s)

•   The ability to research the development of solutions for newly identified issues and technologies as they arise.

•   Ability to work independently, and on multiple high priority projects simultaneously

•   Oversee complex technical issues for the team and work with appropriate teams on solutions as needed



Company Description
Company Description

Edge is a provider of integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.

Edge Communications

Why Work Here?
Excellent Benefits, PTO, 8 Paid Holidays, Room for Growth

Company Description Edge is a provider of integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.

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Waikīkī, HI




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