Benefits: 401k, dental, life insurance, medical, vision
POSITION SUMMARY Under the direction of the Property Supervisor oversees a property that require a higher degree of experience and aptitude including: Oversite of large property at least 100 units and;Property is classified as a troubled asset and;Property is in an area that has adverse property and neighborhood conditions. orIn addition to managing a property, assists Property Supervisor with a small portfolio of properties within the portfolio. The Senior Community Manager must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Senior Community Manager is required to provide leadership in developing a community and in directing the staff. The Senior Community Manager is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, and visitors to the properties. The Senior Community Manager directly supervises one or more employees--including potentially Assistant Community Managers, Maintenance Technicians, and/or Janitors--in accordance with Eden Housing’s policies and applicable laws. Senior Community Managers who live on-site will be responsible for performing all the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise. ESSENTIAL DUTIES AND RESPONSIBILITIES Physical Asset and Maintenance/Janitorial ManagementSupervises property management, maintenance and janitorial staff, including any contract or temporary personnel working at the properties.Supervises all vendors, contractors, and providers of service to the properties, whether paid or volunteer, to ensure completion and quality of product provided.Establishes a schedule for personnel to be available for emergency maintenance.Supervises or performs the scheduling of routine maintenance and janitorial work and completes regular follow up inspections on maintenance and janitorial work.Ensures preparation of preventative maintenance checklists by day, week, month or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner.Performs continual informal inspections of the properties to ensure that they are being properly maintained, that mechanical devices are in working order, and that the environment is safe and attractive.Inspects exterior and interior common areas of the properties monthly using approved checklist.Performs annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents.Ensures all vacant apartment turnover procedures are followed, and that turnovers are accomplished within a timeframe and manner consistent with Eden Housing standards, and in accordance with budgetary goals and limitations.Reviews completed and outstanding work orders on a daily basis. Ensures the work orders are completed in a timely manner, consistent with Eden policies and procedures.Prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of budget preparation.Prepares inventory of building contents, tools and equipment annually or as requested, and forwards to Property Supervisor for review.Bids out and selects contract services, negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement under the supervision of the Property Supervisor.Ensures adherence of the building and its contents to all applicable municipal and fire codes.Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material and equipment to Property Supervisor.Ensures the update and completion of the Material Safety Data Sheets as well as other safety related inspections and reports.Ensures adherence to all maintenance requirements of Eden Housing. Marketing and LeasingMaintains full occupancy.Markets units by preparing advertising and marketing programs in compliance with federal, state, local and regulatory requirements. Makes recommendations to improve marketing and leasing programs.Assigns units in the order provided by the Waiting List and according to Eden Housing policy and procedures. Ensures the development and ongoing administration and maintenance of the waiting list is in compliance with federal, state, local, regulatory and Eden Housing requirements.Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to Eden Housing’s Resident Selection Policy.Supervises all staff in the turnover of vacant rental units and ensure that properties comply with unit turnover timeframes policy.Conducts applicant interviews, verifies potential resident income, takes deposits and rents in accordance with Eden Housing’s Resident Selection Policy.Obtains appropriate documentation and completes certifications.Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show.Regularly walks properties to be sure the common areas, landscaping, laundry, etc. are in good condition.Supervises move-in and move-out procedures.Conducts marketing and public relations tours during office hours or by appointment, as appropriate.Prepares regular market surveys, as requested.Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up-to-date at all times. Resident ManagementAttends and participates in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the properties and as directed by the Property Supervisor to enhance the sense of community at the properties and to enhance the public image of the properties.Promotes harmonious relations among residents, staff, vendors, and persons of the larger community.Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.Develops a sense of community among residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the properties.Ensures all site staff respond to all resident requests or complaints in a timely, efficient and courteous manner.Receives work order repair requests, schedules repairs with maintenance staff, and follows up to be certain repairs were completed properly and in a timely manner.Manages resident evictions in compliance with court order and directions from Eden Housing’s legal counsel or Property Supervisor.Convenes and chairs resident meetings in accordance with Eden Housing standards and requirements.Coordinates with Resident Services in order to assist residents with social services needs or problems.Provides a resident comment and evaluation form to each resident annually. Prepares and reviews summary for submission to Property Supervisor. Acts on feedback from resident comment and evaluation form as directed by Property Supervisor.Develops and provides support to resident organizations, as needed and as requested by resident organization.Represents the properties to local social service agencies and funding sources, as requested by the Property Supervisor. Financial Reporting and ControlEnsures the successful day-to-day financial management of the properties and maintains all necessary financial records and files in good order.Collects rents and other monies, and ensures that all transactions are processed and inputted accurately and completely in the YARDI computer accounting system using procedures set forth by Eden Housing.Supervises or completes daily deposits of all monies collected.Reviews all delinquent accounts and resident receivables, and determines necessary course of action to collect outstanding balances in consultation with the Property Supervisor.On a monthly basis, compares lease information with monthly rent roll to ensure that the properties security deposits, rents, move in dates, etc. are accurate.Utilizes purchase orders when making purchases for the properties.Reviews monthly income and expense statements and reports any areas considered a problem to Property Supervisor.Provides initial draft of the annual site budget by the deadline given annually by the Property Supervisor.Maintains compliance within the budget during the fiscal year in order to ensure the fiscal integrity of the project under the direction of the Property Supervisor.Prepares monthly financial packages for submission to the Property Supervisor.Prepares weekly Vacancy and Delinquency Reports and submits them in a timely manner to the Eden Housing office.Completes a Monthly Budget Variance Report and submits it on time.Completes and submits to the Property Supervisor within 24 hours, any incident that occurs on the properties out of the ordinary or which could become an insurance claim or lawsuit.Adheres to all accounting and reporting procedures required by Eden Housing. Regulatory RequirementsSupervises or completes all resident files at move-in and at each recertification accurately and completely.Supervises or completes timely and accurate income recertification of all residents within established regulatory guidelines.Processes and maintains all resident documents and forms including leases, income certifications and recertifications, etc.Ensures compliance with regulatory and/or financial partner requirements, and requests for information to include but not limited to the preparation and submission of reports in an accurate and ti
Why Work Here?
Employee focused non-profit organization changing the world one corner at a time
The mission of Eden Housing is to build and maintain high quality, well-managed, service-enhanced affordable housing communities that meet the diverse needs of lower income families, seniors, and persons with disabilities.
For 50 years, Eden has demonstrated that safe, decent, affordable homes provide a platform for families to succeed. Our homes are the launching pad for children to go to college and families to get ahead, and a landing place for seniors to age in place with dignity, courtesy and respect.
Eden has worked in partnership with cities and local community partners to develop or acquire more than 10,600 homes in communities throughout California, currently serving a diverse population of 22,000 low-income residents from all cultures and backgrounds. Since our humble beginnings, more than 100,000 people have come home to an Eden community.
Our vision is for everyone to have access to safe, decent, affordable housing. We believe that housing is a basic human necessity that is essential to everyday life and future success.
We serve very low, low and moderate-income families, seniors, veterans, people living with physical, mental, or developmental disabilities, and the formerly homeless.