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Network Operations Center (NOC) Engineer

Edafio Technology Partners North Little Rock ,AR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are always on the lookout for talented and passionate people that have what it takes in both aptitude and empathy to be a true contributor and continuously raise the bar when it comes to delivering a standard of excellence to our colleagues, clients, and the community. With that in mind, we go to great lengths to ensure new hires meet or exceed client expectations as well as live and work in alignment with our core values that form the very foundation of who we are:

  • A commitment to our clients' success
  • Unquestionable integrity
  • A one-team approach with humility and respect

If you embrace our values, we want to hear from you.

We are looking for a Network Operations Center (NOC) Engineer to join our team in central Arkansas.

Specific responsibilities include:
· Serve as the first point of contact for clients seeking technical assistance over the phone or email
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by clients
· Walk the client through the problem-solving process
· Provide accurate information on IT products or services
· Record events and problems and the resolution in ticketing system
· Follow-up and update client status and information
· Escalate unresolved issues to the appropriate internal team

Required skills:
· 1+ years’ experience in Help Desk role
· Tech savvy with working knowledge of office automation products, databases and remote control
· Solid understanding of computer systems
· Ability to diagnose and resolve basic technical issues
· Excellent communication and customer service skills

Nice to have skills:
· Experience with ConnectWise Manage
· Experience with a Managed Service Provider (MSP)

Company Description
The Edafio Technology Partners Team and Culture

What makes Edafio Technology Partners a Best Place to Work?

We are always on the lookout for talented and passionate people that have what it takes in both aptitude and empathy to be a true contributor and continuously raise the bar when it comes to delivering a standard of excellence to our colleagues, clients, and the community.

We believe that the foundation of a successful company is to put the right people in the right seats and then treat your associates better than your best clients. It is our experience that when we provide quality benefits, training, and, most importantly, a supportive and fun work environment, we will attract and retain the most qualified specialists in our industry. At Edafio Technology Partners, we exist to help, serve, support, satisfy and grow the client's business — and to develop new relationships based on the same principles — and our success is an outgrowth of that."

With that in mind, we go to great lengths to ensure new hires meet or exceed client expectations as well as live and work in alignment with our core values that form the very foundation of who we are:
• A commitment to our clients' success
• Unquestionable integrity
• A one-team approach with humility and respect

If you embrace our values, we want to hear from you.

Edafio Technology Partners is a leading Arkansas IT management provider and technology consulting firm serving medium to enterprise-sized clients across multiple industries from our offices in Central and Northwest Arkansas

OUR MISSION
Quite simple words, we provide business-driven technology solutions that enable our clients to protect and run their business.

OUR VISION
To be a trusted advisor of technology solutions in our region.

Edafio Technology Partners

Why Work Here?

Best Places to Work in Arkansas 2018 & 2019

The Edafio Technology Partners Team and Culture What makes Edafio Technology Partners a Best Place to Work? We are always on the lookout for talented and passionate people that have what it takes in both aptitude and empathy to be a true contributor and continuously raise the bar when it comes to delivering a standard of excellence to our colleagues, clients, and the community. We believe that the foundation of a successful company is to put the right people in the right seats and then treat your associates better than your best clients. It is our experience that when we provide quality benefits, training, and, most importantly, a supportive and fun work environment, we will attract and retain the most qualified specialists in our industry. At Edafio Technology Partners, we exist to help, serve, support, satisfy and grow the client's business — and to develop new relationships based on the same principles — and our success is an outgrowth of that." With that in mind, we go to great lengths to ensure new hires meet or exceed client expectations as well as live and work in alignment with our core values that form the very foundation of who we are: • A commitment to our clients' success • Unquestionable integrity • A one-team approach with humility and respect If you embrace our values, we want to hear from you. Edafio Technology Partners is a leading Arkansas IT management provider and technology consulting firm serving medium to enterprise-sized clients across multiple industries from our offices in Central and Northwest Arkansas OUR MISSION Quite simple words, we provide business-driven technology solutions that enable our clients to protect and run their business. OUR VISION To be a trusted advisor of technology solutions in our region.

Address

5400 Northshore Drive
North Little Rock, AR
USA

Website