Director of Operations

Essential Duties of the Position:

• Supervise Operations Associate position and interns/volunteers
• Ongoing oversight and alignment of systems (Neon CRM, Hivebrite online member portal, LMS Engage@EMPath)
• Oversee the contracting processes (e.g. service agreements, proposed budgets, coordinating dates, tracking, invoicing, etc.) for trainings, technical assistance and consultation for member organizations;
• Oversee the production and alignment of all member communications such as member and prospect newsletters and annual reports.
• Identify and create efficiencies in various business processes (e.g. databases, events, contracting, membership, etc.)
• Oversee the logistics (e.g. contracting with vendors, marketing and communication, supporting planning calls, registration, successful event launch, tech assistance, and post event wrap up) of event planning for Regional Summits, Member Convening, public webinars, monthly webinar series, workgroups, etc.
• Provide logistical support to VP on the business operations of the Netherlands Exchange.
• Collaborate with Member Relations Team to create systems for capturing and disseminating learnings throughout member network.
• Other related research, supervisory, administrative, and development duties as necessary

Knowledge, Skills and Abilities:

• Strong project management skills
• Excellent attention to detail, especially with contracting agreements and financials
• Excellent verbal, written communication, and editing skills
• Excellent team building, collaboration skills; the ability to influence at a variety of professional levels
• Experience in a fast-paced innovative environment, managing multiple projects simultaneously
• Excellent time management skills, needing to meet competing hard deadlines
• Highly self-motivated with the ability to work on a diverse set of business and organizational opportunities and challenges
• Flexible, high degree of comfort with ambiguity and fast paced environment, enthusiasm, and a good sense of humor essential
• Experience working with diverse populations and low-income communities
• Ability to be culturally aware and respectful when working in various settings and communities represented in Exchange network

Educational and Other Requirements:

• Bachelor degree in a relevant field required, Masters preferred.
• 5+ years of demonstrated strong project management experience
• 5+ years of experience managing data systems
• Supervisory experience
• Commitment to EMPath’s mission and interest in understanding the impacts of poverty, chronic stress, and trauma on executive functioning skills

If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

All offers of employment at EMPath are contingent upon clear results of a thorough background check.