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Customer Service Representative

EcoTech Marine Bethlehem, PA

  • Expired: November 23, 2020. Applications are no longer accepted.

EcoTech Marine is seeking individuals whom are self-motivated, customer-focused, and has a passion for aquariums for our Customer Service Representative role. This position has been created due to company growth, and presents a great opportunity to showcase your industry passion and your customer interaction skills!

As an EcoTech Marine Customer Service Representative, you'll be responsible for managing customer relationships (interacting with the end users), and may also have some client interaction (interaction with our retail stores). Day-to-day duties include providing superior phone-based customer service, communicating product information with our end users, and directly handling product repairs. This is a hands-on role that contributes directly to problem resolution, product repair, and ongoing customer satisfaction!

This is an in-office position with a company that takes your safety seriously! EcoTech is following all CDC and state COVID-19 guidelines.

Find out more about us here: EcoTech Marine Made Right Here

Requirements

Core Responsibilities Include:

  • Direct interaction with customers either by telephone, e-mail or live chat
  • Responding promptly to customer inquiries and requests
  • Educating customers about the EcoTech product line
  • Educating customers about the EcoTech Marine apps
  • Performing customer warranty verifications
  • Processing customer orders and warranty requests
  • Performing service repairs and service of all EcoTech product lines
  • Detailed recordkeeping and preparation of product failure, issues data, and customer transaction reports for analysis
  • Communicating and collaborating with internal colleagues and team members as appropriate
  • Assisting in the creation of warranty videos and contribution to our online knowledge base

Minimum Requirements

  • High school Diploma
  • Excellent communication skills (both written and verbal)
  • Highly organized
  • Proficient in Microsoft Word, Excel, Outlook and PowerPoint

Desired Characteristics
  • Experience using Epicor Software
  • Aquarium Hobbyist Experience
  • Bachelor's Degree
  • Inbound call center experience
  • Excellent interpersonal skills and ability to listen effectively
  • Able to think and reason in an analytic fashion
  • Ability to provide excellent service to various personalities of end users
  • Strong organization and record keeping skills
  • Stress tolerance, attention to detail and accuracy
  • Willing to build a long-term relationship with the customer and the Company
  • Has empathy for the customer's situation
  • Has the desire to delight customers, above and beyond the call of duty
  • Has a "thick skin" and is able to tactfully and proactively handle complaints


Benefits

  • 401k with generous match
  • Health, Dental, and Vision Insurance
  • Office Aquarium Subsidy
  • Disability insurance offered
  • Paid Training

EcoTech Marine

Address

Bethlehem, PA
18020 USA
View all jobs at EcoTech Marine