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Customer Service Representatives Needed for Expanding Anaheim Office!

Eclipse California Cerritos, CA
  • Expired: 25 days ago. Applications are no longer accepted.

Customer Service Representative:

We are looking for a full time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well spoken and able to present him/herself to others in a professional manner.

Tasks and Responsibilities of a Customer Service Representative:

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders with high level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training

Requirements of a Customer Service Representative:

  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience is a plus.
  • Must have strong communications skills.
  • Must be organized.
  • Must be personable and comfortable interacting with customers daily.
  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team
  • Customer service or customer relationship experience
  • Ability to perform at a high level in a fast paced environment
  • Degree preferred

Eclipse California

Why Work Here?

Forward-Thinking Firm Focused on Development and Leadership in the Industry!

Eclipse California is a consulting and marketing services leader. We drive growth by training our people to conduct outreach that sparks consumer interest. Our workplace atmosphere supports the development of business experts with high expectations for excellence. Our professionals provide the power behind every victory. We reflect our people-first policy in all we do. Our diverse and talented group of associates combines their passions and skills seamlessly, aligning them with our firm’s core values. Thorough training and proven customer acquisition methods make everyone’s success possible. We work together to dim the chaos of the marketplace.

Address

Cerritos, CA
USA

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