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Customer Experience Representative - Entry Level

Eclipse California Garden Grove, CA
  • Posted: 4 days ago
  • Full-Time

ECI is a fast growing firm taking over the Anaheim area.

Responsibilities:

  • Consistently delivers a remarkable customer service experience.
  • Responsible for improving customer retention using strategic programs, services and excellent communication.
  • Works extensively with the customer to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
  • Accepts coaching and takes action to improve performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provides a personalized approach that shows customers we can help, regardless of their need.



    Requirements:

    • Experience providing excellent customer service in a fast paced contact center environment.
    • Experience using relevant computer applications / software
    • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
    • Skilled working with dual monitors and multi-line phone systems
    • Strong typing and accurate data entry skills required
    • Self-starter with proof of a strong work ethic and energetic personality

    Eclipse California

    Why Work Here?

    Forward-Thinking Firm Focused on Development and Leadership in the Industry!

    Eclipse California is a consulting and marketing services leader. We drive growth by training our people to conduct outreach that sparks consumer interest. Our workplace atmosphere supports the development of business experts with high expectations for excellence. Our professionals provide the power behind every victory. We reflect our people-first policy in all we do. Our diverse and talented group of associates combines their passions and skills seamlessly, aligning them with our firm’s core values. Thorough training and proven customer acquisition methods make everyone’s success possible. We work together to dim the chaos of the marketplace.

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