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Sr Operations Manager - SLA Operations, Data Analytics, and QA
EchoStar Corporation Germantown, MD

Sr Operations Manager - SLA Operations, Data Analytics, and QA

EchoStar Corporation
Germantown, MD
Expired: February 28, 2024 Applications are no longer accepted.
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time

EchoStar Corporation (NASDAQ: SATS) is a premier global provider of satellite communication solutions. Headquartered in Englewood, Colo., and conducting business around the globe, EchoStar is a pioneer in communications technologies through its Hughes Network Systems and EchoStar Satellite Services business segments. For more information, visit Follow @EchoStar on Twitter.

Echostar has an exciting opportunity for a Sr Operations Manager - SLA Operations, Data Analytics, and QA in our Hughes Network Systems division.


Strategic & Operational Readiness:

  • Strategic Expertise: Execute strategic decisions for Aero Operational Teams, Technical Operations, and the Atlanta Maintenance Control Center (MCC).
  • Anticipating Growth: Prepare for increased operational demands with the addition of more Airline customers and the centralization of MCC functions.
  • Optimal Tool and System Design: Collaborate with Engineering and Development teams to shape tools and systems aligned with operational needs.
  • Resource Development: Lead in training and resource development to strengthen the operational team.
  • Efficiency and Cost Savings: Define automation requirements for organizational efficiency, resulting in cost savings.
  • Liaison with Key Teams: Bridge communication between Engineering, Development, and PMO for collaboration and alignment.
  • Operational Preparedness: Leverage hands-on operational experience to understand and meet operational needs.

SLA Management:
  • Collaborate with Engineering and Development for the design, cross-functional requirements, and rollout of required Dashboards and Reporting.
  • Oversee end-to-end customer SLA management processes, ensuring alignment with business objectives.
  • Regularly review and update SLAs to meet evolving business and customer requirements.
  • Collaborate with teams to ensure SLA targets are clearly defined and consistently met.

Quality Assurance:
  • Collaborate with broader Quality Organization to support Aer/Mobility requirements
  • Monitor and evaluate service quality within Technical Operations, conducting regular audits.
  • Ensure compliance with established standards and procedures.
  • Identify areas for improvement and collaborate with teams to implement corrective actions.

Data Analytics:
  • Compile and analyze performance data, SLA metrics, and customer feedback for strategic decision-making.
  • Lead the Data Analytics team in integrating data from diverse Technical Operations sources, including hands-on support of near-term logistics dashboard and reporting.
  • Utilize statistical methods, predictive analytics, and machine learning for impactful data analysis.
  • Develop and maintain Key Performance Indicators (KPIs), metrics, reports, and dashboards for insightful presentations.
  • Monitor Technical Operations performance metrics and SLA compliance, generating reports and dashboards.
  • Collaborate across teams to identify trends and areas for continual improvement in Technical Operations.

Proactive Maintenance Planning:
  • Utilize historical data and predictive analytics for proactive maintenance planning.

Root Cause Analysis and Process Improvement:
  • Conduct root cause analysis and collaborate with teams for continuous process improvement.

Predictive Maintenance and Reliability Analysis:
  • Develop predictive maintenance models and assess the reliability of aircraft components and systems.

Operational Requirements Definition:
  • Liaison with Engineering, Development, and PMO on system and tool requirements to support Technical Operations and MCC Support.

Technical Expertise:
  • Satellite Communications systems experience (GEO, MEO, LEO), as a service provider.
  • Aviation software and hardware experience in installation, maintenance, and repair.
  • Network Operations background with major service provider experience.
  • OEM logistical knowledge to be learned throughout the FAA regulated environment.

Basic Requirements:
  • Bachelor's degree or combination of education and experience
  • Operations Management experience.
  • 10+ years of Technical and Network Operations experience.

Preferred Qualification:
  • Degree in Aviation Management, Data Analytics, or related areas.
  • PMP Certification, while not mandatory, having a Project Management Professional (PMP) certification from the Project Management Institute (PMI) is desirable.
  • Deep knowledge of defining requirements and working in an Agile development environment

Will be eligible for discretionary bonus, with funding based on company performance.


EchoStar is committed to offering a comprehensive and competitive benefits package. Our programs are designed to provide you with the ability to customize your benefits to best meet the needs of you and your family. Our philosophy for these programs is to support and encourage healthy living and wellness. Our benefits package covers it all-from healthcare savings plans to education assistance and more!
  • Financial: 401(k) retirement savings plan with company match; employee stock purchase plan; profit-sharing; company-paid life insurance, AD&D and disability
  • Work-Life Balance: Paid Time Off (PTO), company-paid holidays, health and wellness events, exercise and sports facilities (locations may vary)
  • Employee Incentives: Tuition reimbursement, employee referral program, year round employee events and community programs, discounts on Dish Network and HughesNet
  • Health: Medical, Dental, Vision, Employee Assistance Program (EAP), Health Savings Account (HSA) with opportunities to earn employer contributions; Health Care, Dependent Care and Transportation Flexible Spending Accounts (FSA)

EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. U.S. Persons or those able to obtain and maintain U.S. government security clearances may be required for certain positions. EEO is the law.


EchoStar Corporation

Germantown, MD



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