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Senior Customer Support Representative -- Euclid, OH

Eaton Corporation Euclid, OH
  • Posted: June 01, 2019
  • Full-Time

Eaton's Fuel and Motion Control
Systems division of Eaton's Aerospace Group is currently seeking a Senior
Customer Service Representative to join our team. This position is based
at our Euclid, OH facility.

The
Euclid facility has approximately 400 employees and is a leader in the design,
development, manufacture and delivery of Aerospace Fuel Pumping components,
systems and services to the global aftermarket and OEM markets.

The
Senior Customer Support Representative will coordinate across functional
disciplines to achieve customer satisfaction.
Manage performance against customer requirements in accordance with
contract obligations, terms and conditions.
Ensure timely and effective customer communications internally and
externally to fulfill contract obligations meeting quality and on-time delivery
expectations. Develop and maintain relationships that foster additional growth
opportunities and up-sell products as an extension of the sales force.

Making
what matters work at Eaton takes the passion of every employee around the
world. We create an environment where creativity, invention and discovery
become reality, each and every day. It's where bold, bright professionals like
you can reach your full potential-and where you can help us reach ours.
+ You
will function as primary focal point of contact for assigned customer related
inquiries and represents the voice of the customer within the facility
+ You
will be accountable for ensuring orders are entered into the ERP system and/or
other support databases. Accountable for
ensuring demand alignment and accuracy of demand plan for assigned customers
within the SIOP process
+ You
will provide continuous feedback to the customer on order status throughout the
production cycle by providing proactive communication with the customer in
anticipation of customers' needs
+ You
will coordinate the internal activities of all departments involved in
achieving customer commitments. Coordinates issue resolution by achieving a
mutually acceptable solution between Eaton and the customer. Represents Eaton in delivering plant recovery
plans.
+ You
will assess market channel delivery options (direct or through distribution)
+ You
will support in negotiating contract pricing, delivery, administrative
requirements and conditions ensuring compliance with Eaton's policies, terms
and conditions from proposal through shipment
+ You
will manage Customer Metrics - Customer Complaint Process and keeps customer
database updated with all activities and maintains all records for account
responsibility
+ You
will represent the company at customer review meetings (potentially at off-site
meetings)
+ You
will be accountable for ensuring that shipping documentation is accurately
issued and passed on to the shipping department. Review compliance with all export control
regulations
+ Assesses
current practices for continuous process improvements


When we
embrace the different ideas, perspectives and backgrounds that make each of us
unique, we - as individuals and as a company - are stronger.

We are
committed to ensuring equal employment opportunities for all job applicants and
employees. Employment decisions are based upon job-related reasons regardless
of an applicant's race, color, religion, sex, sexual orientation, gender
identity, age, national origin, disability, marital status, genetic
information, protected veteran status, or any other status protected by law.


Qualifications
Required (Basic) Qualifications:
+ Bachelor's
degree from an accredited institution required
+ Minimum
two (2) years of customer interface experience in a manufacturing environment
+ Candidates
must be legally authorized to work in the United States without out company
sponsorship, now or in the future.
+ This
position requires use of information or access to hardware which is subject to
the International Traffic in Arms Regulations (ITAR). All applicants must be
U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S.
Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee,
or Refugee.
+ No
relocation is being offered for this role.
All candidates considered must live within 50 miles of the following
Eaton location: Euclid, OH


Preferred
Qualifications:
+ Proficient
in reading and writing in English
+ Forecasting;
leadership skills/experience; aerospace product knowledge
+ Proficent
in Excel, MS Outlook, Qlikview, PowerPoint, MRP Systems (e.g., MFGPro, SIEBEL)
+ Prior
experience in forecasting, leadership skills/experience
+ Attention
to detail accuracy, organizational skills, follow-up and ability to learn and
apply new concepts, follow detailed work instructions, confirm contractual
agreements/terms are met through utilization of contracts matrix, effective
communication skills (verbal and written), presentation skills, data analysis
skills

#LI-CP1
We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Sales
Region: North America - US/Puerto Rico
Organization: AER FMC Fuel Motion Control Systems
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton Corporation

Address

Euclid, OH
44123 USA

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