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Healthcare Call Center Supervisor

Eating Disorder Company Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.

We are an Eating Disorder startup located in Dallas, TX, and we are seeking a Call Center Supervisor to manage a small team of Admissions Coordinators.

The ideal candidate will have eating disorder knowledge/experience or behavioral health experience. Healthcare Call Center Management experienced required.

  • Location: Small and growing call center at our Headquarters in Uptown Dallas
  • Hours are Monday - Friday 9:00 am - 6:00 pm with the availability to work OT and occasional weekends when needed

Responsibilities of the Call Center Supervisor:

  • Build a base of knowledge of eating disorders and what our treatment facilities offer
  • Train, coach, and manage a small team of Admissions Coordinators that turn leads into closed sales
  • Demonstrate empathy, compassion, and respect for clients and staff in all interactions
  • Implement metrics on timely processing of intake information and documentation

Qualifications for the Call Center Supervisor:

  • B.A. or B.S. degree
  • 3+ years’ call center supervisory or team lead experience
  • Strong decision making and problem-solving abilities
  • Highly organized and ability to effectively track a high volume of information
  • Flexible, creative, enthusiastic, and willing to participate wherever needed
  • Ability to resolve problems to clients’ satisfaction
  • Proficient with Google programs such as Gmail, Hangouts, Docs, Sheets and Calendar
  • Articulate, energetic phone presence with excellent verbal and written communication skill
  • Extensive knowledge of and/or experience in eating disorders or behavioral health
  • Monitor schedule of Admissions Coordinators to ensure the phone lines are always opened and provide short-term call center coverage during understaffed shift gaps

Competitive compensation, great benefits package, and growth potential at a growing behavioral healthcare company!

Eating Disorder Company

A provider of eating disorder services for adults. We are dedicated to serving those in need by clearing pathways to gain access to life-changing recovery services. We are committed to providing the highest standard of care for our clients. We offer the full continuum of care for our clients from residential to outpatient services. We are searching for positive, hardworking individuals to join our growing company, and who want to make a difference in people’s lives.

Address

Dallas, TX
USA