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IT Support Sales, Support, Helpdesk (Home/Biz) - Entry Level (Work from Home)

Saint Croix Falls, WI
  • Posted: over a month ago
  • Full-Time
Job Description

== ABOUT US ===

EasyITGuys is a quickly growing, all-encompassing IT solutions company that is located in Downtown St. Croix Falls Wisconsin. We consider ourselves a versatile IT service provider. We offer a wide variety of support options (Onsite, Instore, Remote, Phone) to our residential and commercial clients. We also offer web design, web hosting, phone repair, and a variety of other technology services. We've been in business for 10+ years and have established ourselves as the "go-to" IT Company in our area. We pride ourselves in our high quality work and world class customer service. Our clients are the center of our business.
Please checkout our Facebook and our website for details about our company. See why we are rated 4.8+ on both Facebook and Google! We expect the best and deliver excellence.

Please checkout our Facebook and our website for details about our company.

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Type: Hourly
When: Monday-Friday, 8AM to 4:30PM or 9AM - 5:30PM (depends on our current staff and needs)
Where: Home/Business Support Team (Entry Level)
What: You will support and offer cutting edge technology solutions to home users and businesses. You are the jack of all trades. Your experience level will rapidly increase in this position because you never know what you will be asked on a daily basis from clients that call our IT firm. It may be a family, a business owner, or a CEO of a company. Other days will be deep software repairs or remote appointments. Talking about solutions to client technology issues and concerns is part of your everyday routine. Work days will be split 50% between sales and repairs. As a remote team member, you focus on productive "turn and burn" day in and day out.


• 1-3 years of sales experience (retail)
• 1-3 years of repair experience (computer hardware)
• Proficient with Windows Operating Systems, Microsoft Office, Windows Server and VPN Configuration
• Ability to troubleshoot software and hardware issues
• Excellent communications skills and the ability to instruct non-technical users
• Willingness to work as part of a team to deliver quality service to our clients
• Time management and task prioritization skills
• Excellent work ethic
• Friendly, fun, and confident "can-do" attitude
• Excellent multi-tasking skills
• Must have IT/Technical knowledge aptitude and/or an interest in technology
• Knowledge of hardware/software terminology and concepts
• Willingness to work as part of a team to deliver quality service to our clients
• Install operating systems, software and drivers
• Provide basic user support through remote and phone troubleshooting


• Experience as a freelancer at websites like Fiverr, Freelancer, or Upwork
• Experience in a retail sales, install, or support position like Best Buy, T-Mobile, or AT&T
• Experience at an MSP, MSSP, ISP, TSP, or other solutions provider company
• Call center, cold calling, or other phone centric customer journeys
• Experience performing onsite services and projects
• Typing speed of 60+ WPM
• Networking Experience (Cisco, Sonicwall, Datto, Ubiquiti, Watchguard)
• Certifications (MCSE, CCNA, Comp TIA A+, MTA,
• BS or Associates Degree in Technology Field
• Platform experience in: Auvik, Connectwise Automate, Connectwise Control, Acronis, Repairshopr, IT Glue
• Experience with cloud services such as email, file-sync, and backup
• Iphone/iPad Device Management and Support


• Based on qualifications and experience
• Experience Experience and more experience (did we say experience?)
• Room for promotion (Different support teams and positions)
• Small Business Experience (your opinion is heard and valued)
• Paid Time Off (Vacation/Sick Time/Personal Time)
• Paid Holidays (7 per year)
• 401K Plan (3% matching)
• Exciting and fast paced work environment
• Company Incentives and Perk programs

As you grow with our company and help the company grow, compensation will increase accordingly to your impact through yearly performance reviews. We also offer other incentives relating to sales, client reviews, teamwork, and company growth which compliment our base wages. We will work hard to provide you with everything you need to be a successful part of our team while providing an enriching career experience.

We're located at 344 North Washington Street in downtown Saint Croix Falls, WI on highway 87. We are open Monday through Friday 10 A.M. to 6 P.M.



Saint Croix Falls, WI



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