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Customer Service Representative

Eastridge Workforce Solutions Corona, CA
  • Posted: 5 days ago
  • $17 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Eastridge Workforce Solutions is partnering with an innovative technology accessory company in Corona who is seeking a talented Customer Service Representative ASAP! If you have a passion for helping others and are very detail oriented, APPLY today!

Position Details:

Duration: Temporary (until January 2019)

Location: Corona

Pay: $17 per hour

Hours: 8am-5pm or 7am-4pm

This position requires the ability to work in a fast-paced work environment, handle a high volume of emails and phone calls, while simultaneously processing return and exchange requests.

Duties and Responsibilities:

  • Professionally handle incoming calls from customers and ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly
  • Handle all inbound communications via phone, email, live chat or social media
  • Troubleshoot customer issues over the phone
  • Handle customer concerns in the best interest of both the customer and the company
  • Process online orders
  • Assist with placement of orders, refunds, or exchanges
  • Go above and beyond to consistently exceed customer expectations

Qualifications:

  • 1-2 years in Customer Service
  • Excellent attention to detail, including grammar and spelling
  • Exceptional phone, email, and chat etiquette
  • Goal oriented self-motivator
  • Typing proficiency of 65 WPM
  • Strong organizational skills
  • Must be able to multitask
  • Motivation and passion to help others
  • Proficiency in Microsoft Office
  • Bi- Lingual in Spanish or Mandarin is a PLUS!

Eastridge Workforce Solutions

Why Work Here?

Great work environment and room for growth.

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