Responsible for answering the telephone, pulling charts, greeting patients, checking patients out, and scheduling appointments. Patient confidentiality must be maintained at all times. May on a limited basis be responsible for triaging patients and obtaining vitals to include height, weight, temperature and blood pressures.
Answers incoming telephone calls and refers calls as necessary. Also responsible for taking messages, paging doctors when appropriate, handling hospital consults, and answering inquiries.
Schedules appointments with doctors.
Prepares charts for the next day; creates new patient charts, files and pulls charts and checks charts for referrals and authorization prior to visit. Also prepares charge tickets.
Greets patients in a courteous manner, marks off names as patients arrive, and notifies nurses/medical assistants/MDs of arrivals.
Responsible for directing patients to designated area for Urine Drug Screenings and Oral Fluid Testing.
Responsible for notifying patients when their prescriptions are ready for pick-up for all providers.
Responsible for distributing prescriptions according to office protocol.
Registers old and new patients, verifies demographics and insurance, determines insurance copays, and collects money and copays to send to HS.
Checks-in and checks-out patients, obtains and writes referrals, when appropriately trained and directed, and schedules outside appointments with specialists.
Responsible for scanning all correspondence and medical reports daily as it relates to patients.
Gives directions to patients and visitors.
Maintains order in reception room.
Records and delivers express mail and sort U.S. mail.
Prints daily/weekly schedules and distributes.
Copies medical records.
Provides back-up coverage for medical assistant, billing, etc.
Schedules conference rooms.
Handles pick-up and drop off of medications.
Performs other duties as assigned, according to the individual departmental needs.
High school diploma. One (1) year office/clerical experience required. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered. Professional, customer service-oriented individual is required.