Customer Service Representative
Eastern Metal Supply has an IMMEDIATE NEED for a Customer Service Representative to assist in our Home Improvement Department in Rivera Beach, FL.
Eastern Metal Supply has earned a reputation as a first class supplier of aluminum products in the thirty plus years in business. With our nine strategic locations EMS and subsidiaries services the entire United States, Canada, Mexico, Central America and the Caribbean. We also have a window division, EAS, manufacturer of aluminum and vinyl impact windows and doors and recently acquired Tigress Company and now manufacture and distribute marine products.
Primary goal will be to build relationships with Customers and deliver excellent Customer Service while resolving outstanding issues with our accounts
Inbound and outbound calls
Call vendors to discuss delivery and service questions
Receive incoming calls from account to resolve billing, invoicing and credit discrepancies
Assist with placing orders for impact windows and doors
Process high volume of orders
Research orders on hold as needed
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High School diploma preferred
3 years of customer service experience, preferred in home improvement industry
Technical knowledge; concept of windows and doors preferred
Proactive, Customer Service skills, excellent communication and follow up, detail oriented, research and documentation, motivated, self-starter with a high work ethic along with good analytical problem solving skills.
Proficiency in Microsoft Excel, Word and Outlook and experienced working with computers and the ability to learn, navigate and use designated software programs as required to perform job functions.
Must be able to work independently in a fast paced environment and have the ability to interact professionally and positively with others within the department and organization.
We offer a very competitive compensation package including:
Health and Dental Insurance, 401K Plan with a company match, Holiday, Sick and Vacation Paid Time Off
Must pass criminal background drug screen
DRUG FREE WORKPLACE AND AN EQUAL OPPORTUNITY EMPLOYER