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Customer Service Representative

Eastern Metal Supply Riviera Beach, FL
  • Expired: over a month ago. Applications are no longer accepted.

Customer Service Representative

Eastern Metal Supply has an IMMEDIATE NEED for a Customer Service Representative to assist in our Home Improvement Department in Rivera Beach, FL.

ABOUT US:

Eastern Metal Supply has earned a reputation as a first class supplier of aluminum products in the thirty plus years in business. With our nine strategic locations EMS and subsidiaries services the entire United States, Canada, Mexico, Central America and the Caribbean. We also have a window division, EAS, manufacturer of aluminum and vinyl impact windows and doors and recently acquired Tigress Company and now manufacture and distribute marine products.

KEY RESPONSIBILITIES:

  • Primary goal will be to build relationships with Customers and deliver excellent Customer Service while resolving outstanding issues with our accounts

  • Inbound and outbound calls

  • Call vendors to discuss delivery and service questions

  • Receive incoming calls from account to resolve billing, invoicing and credit discrepancies

  • Assist with placing orders for impact windows and doors

  • Process high volume of orders

  • Research orders on hold as needed

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High School diploma preferred

  • 3 years of customer service experience, preferred in home improvement industry

  • Technical knowledge; concept of windows and doors preferred

  • Proactive, Customer Service skills, excellent communication and follow up, detail oriented, research and documentation, motivated, self-starter with a high work ethic along with good analytical problem solving skills.

  • Proficiency in Microsoft Excel, Word and Outlook and experienced working with computers and the ability to learn, navigate and use designated software programs as required to perform job functions.

  • Must be able to work independently in a fast paced environment and have the ability to interact professionally and positively with others within the department and organization.

We offer a very competitive compensation package including:

  • Health and Dental Insurance, 401K Plan with a company match, Holiday, Sick and Vacation Paid Time Off

  • Must pass criminal background drug screen

DRUG FREE WORKPLACE AND AN EQUAL OPPORTUNITY EMPLOYER

Eastern Metal Supply

Why Work Here?

Great work/life balance, extraordinary product line, huge number of sales opportunities!

Eastern Metal Supply, a well known national distributor of custom and standard aluminum extrusions and sheet products has earned a reputation throughout the United States as a first-class supplier of quality aluminum products based upon the principles of service and quality. Whether its Boat Trailers or Lifts, Hand Railing, Fence, Sign, Awning, Hurricane Protection, Marine Products, Dock, Window Treatments or Architectural Products, Eastern Metal Supply is the aluminum extrusions supplier that delivers.

Address

4268 Westroads Dr, West Palm Beach, FL 33407
Riviera Beach, FL
USA

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