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Customer Service Representative

Eastern Metal Supply
Lake Worth, FL
  • Expired: October 26, 2020. Applications are no longer accepted.

Eastern Metal Supply has earned a reputation as a first class supplier of aluminum products in the thirty plus years in business. With our fourteen strategic locations EMS and subsidiaries services the entire United States, Canada, Mexico, Central America and the Caribbean. We also have a window division, EAS, manufacturer of aluminum and vinyl impact windows and doors as well as our Tigress division which manufactures and distributes marine products.

Purpose of position:

Under general supervision, responsible for front-line interaction with EMS and Tigress customers and to maintain and grow customer accounts.

Duties and Responsibilities: The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title:
  • Communicate with customers, including but not limited to phone contact, written and faxed correspondence to ensure highest level of customer service and relations
  • Take orders from customers, ensure orders are pulled in a timely fashion, and shipped out accordingly
  • Maintain and interpret all quote documentation with accurate pricing and configurations; prepare quotes and contracts for potential customers
  • Establish personal rapport with customers in order to identify current and future customer needs
  • Generate prospective customers through cold calling; close sales generated by cold calling, follow up on sales leads
  • Work with purchasing department regarding inventory
  • Work with and support Sales Manager to help carry out business plan
  • Submit call reports in a timely manner and prepare sales reports by collecting, analyzing, and summarizing sales information
  • Occasional warehouse duties as needed such as lifting and moving material, receiving material, and packaging material for shipping
  • Other duties may be assigned to meet business needs

  • High School diploma or equivalent
  • Two years of sales or related experience
  • EMS and Tigress product knowledge
  • Experience in the Fishing and Boating industry a plus
  • Basic math skills
  • Effective problem solving ability
  • Professional customer service techniques
  • Strong verbal and written communication skills
  • Persuasive negotiation techniques

Competitive compensation package including:

  • Health Insurance
  • Dental Insurance
  • Vision
  • Company paid Life Insurance and LTD, Voluntary Life Insurance
  • 401K Plan with company match
  • Paid Holidays and Paid Time Off

We are a Drug Free Workplace and an Equal Opportunity Employer

We are committed to providing a clean work environment with masks, hand sanitizer, and gloves!

Employment Type: FULL_TIME

Eastern Metal Supply


Lake Worth, FL



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