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Healthcare Customer Service Representative

Eastern Healthcare Financial Services, Inc. Orlando, FL
  • Posted: over a month ago
  • $12 to $15 Hourly
  • Full-Time

We are seeking a Healthcare Customer Service Representative to join our team! You will be responsible for helping customers by providing financial reports and insurance claim denial analysis. You will be required to use insurance portals, a medical billing software, speak to insurance representative, and assist patients with their billing questions.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about claim denials
  • Complete corrected claims and appeal letters for denied claims with medical records
  • Document and update patient charts based on your findings
  • Develop and maintain a report base of the insurance and patient accounts receivables
  • Navigate insurance portals to pull EOBs, review claim status, eligibility, and medical necessity policies
  • Contact insurance companies by phone to obtain claim status or resolution to denials
  • Answer client or patient questions regarding account balances by phone or electronic messages
  • Be proactive regarding insurance AR to include resolutions and understanding policies

ā€‹Qualifications:

  • Previous experience in medical billing, customer service, insurance claims processing, insurance and patient accounts receivables, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Advanced computer knowledge ((Microsoft Word, Excel, Powerpoint, Outlook, and ability to navigate medical billing software, etc.)

Eastern Healthcare Financial Services, Inc.

Why Work Here?

Amazing company to work at with a friendly work environment!

Eastern Healthcare Financial Services, Inc. (EHFS) is a medical billing and healthcare consulting company established in 1998. We work with a number of specialties such as Internal Medicine, Pediatrics, Neurology, ENT, Cardiology, Pulmonary, OBGYN, Urology, Radiology, Pain Management, and more. Our mission statement is to help healthcare providers with their financial processes so that they can get back to focusing on practicing medicine and their patient care. We strive for high quality work and a strong work ethic. We encourage career development and growth and pride ourselves on our friendly and professional work environment EHFS is a company that serves clients nationwide and we are looking to grow our amazing team!

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