Front Office Receptionist - Checkout

Full Job Description

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then East Valley Urology Center is for you! 

We are searching for a customer service oriented professional to join our dynamic Front Office/Discharge Scheduling team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you!

Our vision is “To be among the best providers of urology in the entire country and be a place where employees want to work, patients want to receive care and physicians want to practice.”

Consistent with our vision, we constantly strive to improve our employee satisfaction.

• Schedule: Monday-Friday, 8 hour shift between the hours of 8:00am-5:00pm

POSITION SUMMARY

This position provides front office support to our patients by greeting and registering patients, providing financial information and support and verifying both financial and demographic information upon check-in. This position also provides comprehensive discharge services to the patients to ensure that the care plan is carried out.

REGISTRAR ESSENTIAL FUNCTIONS:

• Verifies and updates all demographic and insurance information on patients in Practice Management (PM).
• Scans all insurance cards, pharmacy cards and drivers’ licenses into the appropriate accounts in Practice Management (PM).
• Ensures Privacy Notices and yearly updates are completed and signed on every patient.
• Explains our financial policy and Forms Fees to patients. Ensures that patient signs the financial policy and completion of Forms paperwork. Discusses the patient’s financial responsibility, including co-pays, coinsurance, deductibles, Forms Fees and payment needed at time of visit.
• Must attempt to collect co-pays, coinsurance, deductibles, deposits, and/or past due balances.

DISCHARGE ESSENTIAL FUNCTIONS:

• Schedules patient appointments for testing both internally and externally per physician’s orders.
• Schedules follow up appointments or referrals to other specialists per physicians order.
• Creates new patient charts and scheduling for walk in New Patients
• Prints patient appointment reminders, clinical summaries, and reviews all scheduling, policies, cancellation notices and testing instructions.
• Verify appropriate diagnosis for Testing from the chart.
• Enrolls patients in the Patient Portal if not already registered.
• Works various task buckets for scheduling and completes scheduling tasks

Note: The essential functions outlined in this job description are intended to describe the general content and requirements of the position. They are not intended to be an exhaustive statement of all duties, responsibilities or qualifications associated with the position.

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• 40 wpm typing
• Knowledge of basic computer and math skills.
• Demonstrated critical thinking ability in order to resolve problems and carry out instructions.
• Ability to multi task.
• Excellent verbal communication skills in an effective, clear, calm, friendly and professional manner.
• Ability to effectively communicate to all internal and external customers.
• Manages tasks in a timely fashion.
• Ability to read and interpret documents.

PREFERRED QUALIFICATIONS

• Previous medical scheduling preferred.

In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes:

• Competitive wages
• Monday-Friday work schedules
• Health, Dental & Vision Coverage (1st of the month following 60 days of employment)*
• 401(k) retirement plan*
• Paid Time Off (PTO)*
• Paid Sick Leave (PSL)
• 7 Company Paid Holidays*

East Valley Urology Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status or any other characteristic protected by applicable federal, state, or local law. It is our intention that all qualified applicants be given equal employment opportunity and that selection decisions be based on job-related factors.

For more information about our practice, please visit our website: www.evucenter.com