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Manager for Shelter Program for Homeless Families

East Oakland Community Project Oakland ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description: The East Oakland Community Project (EOCP) is seeking qualified managers who will launch the Family Matters Shelter Program for homeless families. The Family Matters Program Manager manages the daily operations for the family emergency housing program in Emeryville. The program serves 20 families and, an estimated total of 60 individuals, including youth, at any given time. This position will ensure quality operations and programming for families and youth during their stay as well as placement into permanent housing and connection to wrap-around services. The Project Manager ensures that youth are enrolled in school and participating in onsite academic and literacy enrichment activities that will be provided by the Community Education Partnerships (CEP). Passionate and embracing of EOCP’s mission and clients, this leadership position maintains and exemplifies consistent professional boundaries with management, line staff and clients. Qualified applicants will have 5 years of management experience or more directing similar residential programs or family case management programs that target low income families and their children. Supervisory experience is a must and applicants must have extensive involvement in guiding and training a multi-disciplinary team of five or more individuals. Leads, coordinates, and executes activities involved with the administration Family Matters funding sources, to ensure contract compliance. Duties include but are not limited to: grant contract administration, administrative reports to funders, editing of grants/contracts. Ongoing collaboration with EOCP’s Quality Assurance Manager is required to accomplish program goals, objectives; and overall compliance with program requirements and regulations. Essential Duties and Responsibilities OperationsEnsures the Family Matters shelter is fully operational by providing ongoing personnel management duties and overseeing staff orientations and trainingsEnsures site scheduling of staff and volunteers is effective and meets the needs of the programProvides ongoing leadership and guidance regarding housing placement services by working closely with the Housing NavigatorsWorks closely and provides supervision of Housing Advocates and ensures that the team has proper training and support to address program and client issuesEnsures that Life Skills training and Money Management services are integrated into shelter life and are being utilized effectively by residentsProvides ongoing guidance to Food Services Manager to ensure smooth operation of the Food Services Department as well as nutritious foodIn conjunction with the Director of Transitional Housing Services, responsible for developing a plan and overseeing the implementation of the Life Skills and Community Participation ProjectPromote and maintain an atmosphere of dignity and respect in line with EOCP values and policies SupervisionOversees and facilitates staff development. Maintains and promotes a cooperative, harmonious teamwork environmentSupervises, and evaluates performance for the following positions: Housing Navigators (2 FTE’s), Employment Specialist, Youth Enrichment Coordinator, Housing Advocates (6.4 FTE’s)Hires and manages program staff in accordance with state laws and EOCP policies and proceduresPerforms weekly one-on-one of all direct reports and ensures that these supervisors are meeting weekly with their supervisees and meeting program goalsManages shelter programs, including case-management and youth enrichment programResponsible for implementing the Life Skills training, defining roles of shelter staff in the implementation of Life Skills, and integrating the program into shelter lifeProvides guidance supervision of Housing Advocate teamOversees the forging and cultivation of relationships with other providers that support the agency’s missionBuild and maintain strong client relationships; must be an exceptional relationship-builder TrainingFacilitates the shelter’s case conferenceEnsures that incident reports are discussed and receive proper follow-up at the emergency housing case conferenceDetermines staff's training needs and conducts or arranges appropriate training for staffEnsures all shelter staff have been trained on the Shelter Training ManualMaintains training records, reviews staff feedback and progress data and compiles a quarterly progress report to the Director of Transitional Housing ServicesMaintains a spreadsheet of staff that have completed core trainings and goals Program Evaluation and Contract ManagementEnsures timely submission of program reports to fundersWorks consistently with the county’s Homeless Management Information System (HMIS) and regularly analyzes reports in collaboration with QA ManagerResponsible for assessing resident needs and developing quality programmingIn collaboration with the Quality Assurance Manager analyzes shelter program HMIS data to ensure compliance and extrapolate any needed program changesIn collaboration with the Quality Assurance Manager, responsible for developing evaluation tools to measure the effectiveness of shelter servicesReports to and makes recommendations to the Director of Transitional Housing Services and Executive Director regarding programmatic changes to increase client accessibility and success of the Family Matters’ Program Public Relations and CollaborationDevelops and maintains close working relationships with partnering organizations. Coordinates with referral agencies and identifies community resources that are relevant for program participantsPromotes EOCP in the community when necessary through program presentationsEducates and informs the community on homeless issues and EOCP ‘s servicesDevelops and maintains strong relationships with service area providers, businesses, and community groupsCommunicates with the community on emergency shelter eligibility and referral processAttends Community meetings hosted by City of Oakland and County of Alameda. Participates in County wide COC: Everyone Home via active participation on at least one committee.Attends local NCPC Meeting with the Director of Transitional Housing Services AdministrationActively participates in Case Management team case conference to ensure coordination of services and quality services for residentsParticipates in management team meetings QUALIFICATIONS Education and ExperienceMaster’s degree in Psychology, Social Work, or related field and five years of full-time management and program development/implementation experience in a social service settingExperience working in a residential facility (emergency and/or transitional housing) is beneficialA combination of work experience and education can be substituted for a Master’s degree.Proven track record delivering superior results, commanding respect, and assuming leadership rolesSuccess in roles requiring execution of multiple prioritiesOperates with excellence in mind in all matters, with the confidence to defend/debate ideas without ego interferingProven ability to work with efficiency, flexibility, and good humorDemonstrated ability to build and maintain relationships with a wide array of people –of varying ages and from diverse backgroundsMaintains and exemplifies outstanding and consistent professional boundaries with management, line staff and clients. Other relevant skills required for this position include: ManagementFive years of program development and implementation experienceFive years of program experience with extensive background in monitoring grants/contractsRequires 5 years of successful management and supervisory experience of a minimum of five to 15 peopleAbility to plan, prioritize and direct the work of othersAbility to hire, train, supervise, and evaluate personnelAbility to establish systems for recording, filing, and maintaining confidentiality of client information.Ability to establish and maintain effective work relationships among staff so they buy-in to organizational values, communicate needs, give feedback constructivelyUnderstanding of budgets, data analysis and reporting requirementsSubmit to fingerprint clearanceProvide proof of annual T.B. test results Program Planning and EvaluationKnowledge and experience of case management techniquesKnowledge and experience in Substance Abuse Counseling and Harm ReductionAbility to assess program needsAbility to develop, plan and implement supportive services programsAbility to develop and implement evaluation tools to monitor program efficacyOrganized and detail-orientedAbility to handle multiple tasks I projects and meet deadlines in a timely mannerSelf-starter, self-disciplinedRemain focused in the face of pressure, delivers against timelines, not intimidated by tasks/time limitations Language SkillsExcellent communication and writing skillsExcellent public speaking skills for presentations to staff, funders, providers and community groups. Reasoning AbilityExcellent organizational skills and able to manage several projects/tasks at the same timeAbility to maintain a high level of consciousness and sensitivity to homeless individuals and families, including those who are living with addictionsFlexibility to work in a crisis-oriented environmentAbility to work flexible hoursAbility to exercise tact and diplomacy in organizational settingsTransparent, direct approachSpark, imagination, creativity Computer SkillsProficiency in Microsoft Word and Excel.Must be able to utilize the Internet for research and e-mail correspondence effectively Certificates, Licenses, RegistrationsValid California driver’s license, insurance, and access to an automobile.Proof of insurance and additional insured endorsement required. Physical Requirements This position requires the ability to work flexible hours and to perform at a high level under stress. Individual should be available via cell phone at all times. Sight correctable to 20/20 with glasses is required. The ability to lift about 10 lbs. occasionall

East Oakland Community Project

Why Work Here?

Awesome mission, busy work-place with lots of room for growth! Excellent benefit package.

Founded in 1990, EOCP is a dynamic and growing organization that provides safety net and rapid re-housing services to a diverse base of homeless individuals in Alameda County, including single adults, families, young adults, seniors and people living with HIV/AIDS.


Oakland, CA