The East Oakland Community Project (EOCP) seeks qualified program managers with extensive experience serving homeless individuals and 5-8 years of supervisory experience for its Oakland Together for Vets Collaborative (OTVC). The Rapid Rehousing Manager is responsible for the implementation of the OTVC program for veteran singles and families living in Oakland. This position coordinates a team of professionals delivering outreach, case management, eviction prevention and housing services to Veteran households. S/he is responsible for facilitating system-wide administrative, case conference and program meetings. The Rapid Rehousing Director oversees daily operations of the grant. S/he conducts quality assurance activities relating to service delivery, data quality and case files. S/he is responsible for all reports to the funder.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversee general operations of the OTVC program, including developing or maintaining administrative and program infrastructure
- Review SSVF budget on a regular basis; manages spending in accordance to grant guidelines
- Hire, train, and supervise Case Managers, Outreach/Housing Specialists, Job Developer and Subsidy Coordinator. Ensure that Critical Time Intervention case management model is implemented and adhered to
- Review and sign all EOCP-based employee timesheets
- Update administrative and program forms/documents as needed
- Coordinate staffing schedules at all sites, including veteran homes, to ensure adequate coverage
- Supervise and evaluate program staff
- Coordinate outreach activities with VA sites VA, public agencies and community based organizations
- Coordinate development of outreach materials
- Develop new and expand existing collaborations with Alameda County organizations offering services to veterans to ensure increased access to SSVF Program
- Develop and implement program procedures for case management, outreach, and temporary financial assistance
- Maintain close oversight of case management activities including client assignment, case conferences, quality assurance audit of case management files, and review of individual service plans
- Develop and maintain partnerships with other community organizations
- Oversee implementation of processes to determine eligibility and house clients in permanent housing
- Develop and implement SSVF client surveys to monitor outcomes and to identify opportunities for program improvement
- Ensure completion and return of VA client surveys by SSVF clients of EOCP and subcontractors
- Oversee implementation of HMIS data entry for EOCP and partner agencies. Review data for accuracy and comprehensiveness
- Conduct case file audits with EOCP and partner agency SSVF Case Managers
- Coordinate and participate in case conferences
- Provide regular progress reports on outcomes and activities for SSVF operations meetings
- Complete reports for timely submission as required by VA
- Maintain up to date and accurate records of all SSVF activities
- Perform other duties, as assigned
EDUCATION AND EXPERIENCE
- Bachelor of Arts degree required, Masters in Social Work, Psychology or a comparable degree or licensed MFT or LCSW preferred;
- Minimum 5-8 years working in a responsible management position that includes expertise in personnel management, budgeting and general administration;
- Minimum 5 years providing counseling/therapeutic services to low-income, high risk, homeless families and individuals including Veterans; preferred
- Knowledge of case management techniques and the ability to monitor case management activities, including expertise in Critical Time Intervention case management
- Knowledge of rapid re-housing program implementation
- Demonstrated expertise in developing and implementing program evaluations including research tools, data collection and analysis and report writing
- Excellent organizational and time management skills
- Ability to handle a variety of complex tasks
- Ability to effectively manage a team of professionals
- Demonstrated ability to maintain a calm demeanor and communicate effectively with individuals (verbal and written)
- Ability to use conflict-resolution skills to de-escalate volatile situations with irate individuals
- Must have excellent communication and written skills
- Must be able to facilitate meetings.
- Ability to speak clear, concise English;
- Strong basic math skills required at the college level;
- Must be able to perform mathematical calculations with a high degree of accuracy.
- Must exhibit good critical thinking skills to be used to solve complex problems;
- Ability to establish a set of priorities based on identification of the most critical or outstanding issues;
- Ability to see the “big picture” while paying attention to details;
- Must be able to exercise good judgment while monitoring residents’ adherence to program guidelines and de-escalating conflicts.
- Proficiency in using computer software to carry out tasks. Knowledge of Word, Excel, database programs, the internet, e-mail is required.
CERTIFICATES, LICENSES, REGISTRATIONS
- Must have current CPR and Basic First Aid certificates
- Prefer MFT or LCSW licensing
- Valid California driver’s license, insurance and access to an automobile. Proof of insurance and auto registration required.
- This position requires an annual tuberculosis test
- Must be able to work under stressful conditions
WORK ENVIRONMENT: The position requires an ability to work in a diverse and stressful environment with families that have multiple issues. Work schedules are flexible according to facility and client needs and can include night and weekend hours.