The East Oakland Community Project (EOCP) seeks qualified applicants who will work as Case Managers for homeless families. The Family Case Manager/Housing Specialist functions as part of a dynamic team engaged in creating an array of supportive services to assist homeless families obtain affordable, permanent housing (within 45-90 days), an income source and other supports to ensure well-being. This position is specifically responsible for coordinating program services for an assigned caseload of families who are homeless. The Case Manager/Housing Specialist is in charge of developing a plan, in conversation with each family that will provide the structure to help families grow and nurture themselves.
This position is also in charge of conducting an orientation and intake for the families joining the program. In collaboration with the Family Services Manager, the Family Case Manager/Housing Specialist builds a network of resources and support that will stabilize families in the community and ensure they are permanently housed. Additional responsibilities for this position include the provision of trainings for basic living skills and re-enforcing parenting guidelines provided in formal trainings. The Family Case Manager/Housing Specialist is expected to adhere to the highest standards of service in the performance of their job assignment at all times. The Case Manager/Housing Specialist promotes a positive, professional attitude towards families, staff members and community providers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assess and prioritize individual and family goals for appropriate service placement
- Present service assessments and makes recommendations to Family Services Coordinator and Rapid Rehousing Director for Veterans and Families
- Assess family for strengths and barriers, including employment, behavioral health, etc.
- Develop and monitor service plans with families that identify specific actions needed to successfully stabilize families
- Assist families to establish and maintain a continuum of services: Employment or other income eligibilities; budgeting skills; 3. Development and implementation of a money management plan; 4. School enrollment for all school-aged children; 5. Secure child care for all preschool aged children; 6. Implementation of Children’s homework plan; 7. An age-appropriate children’s schedule, including play and nap time and bedtime; 8. Connections to medical, mental health, and substance abuse resources as applicable; 9. Education for basic living and parenting skills; 10. Permanent housing.
- Educates/trains participants about budgeting, financial management, including support with filing tax returns, filing for Earned Income Tax credit, banking and credit repair
- Refers families to all appropriate public benefit programs. Assist with collecting documentation and provide transportation to appointments as necessary
- Work closely with Employment Specialist and ensure that families comply with employment goals/plan
- Schedule and maintain weekly meetings with families
- Collect income verification and recommends appropriate amounts of temporary financial assistance and duration of support
- Works closely with Family Housing Specialist to inform participants of their rent, deposit obligations and submit completed documents in a timely manner
- Regularly report family progress to Family Services Manager
- Complete required HMIS intake and exit forms. Submit completed forms to the Family Services Manager within 24 hours of entry or exit
- Input services and income changes into HMIS on a daily basis
- Make recommendations for service transfers, discontinuance of service and service extensions
- Maintains case files in accordance with EOCP and specific contract guidelines
- Actively participate in case conference
- Attend EOCP internal meetings and trainings as needed
In collaboration with the Family Services Manager and the Critical Time Intervention Worker, the Family Case Manager/Housing Specialist is responsible for identifying resources with community service providers that will assist homeless families in the following areas:
- Substance abuse and mental health interventions
- Employment agencies
- Housing Authorities and other low income housing agencies
- Oakland Unified School Districts
- Head Start
- Department of Social Services - Cal-Works
- Child care providers
- Children’s Hospital and/or other health care providers
- Local Colleges and Universities, High Schools, Churches, etc, to recruit prospective volunteers
- Gather statistical data to monitor program effectiveness through the County’s Homeless Management Information System (HMIS), including the number of housing applications completed and obtained, employment applications completed and obtained, documentation of mainstream benefits, health outcomes, etc.
- Maintains accurate sign-in sheets for all family related groups
- Administer client satisfaction surveys once a month
- Maintains an accurate account of residents’ progress, via case file progress notes
- Assists with the completion of grant reports
- Promote a positive living environment for families by modeling a positive, professional demeanor
- Model a positive work environment for team members and clients at all times
Other duties as assigned
EDUCATION AND EXPERIENCE
Bachelor’s degree or comparable life/work experiences required. Three to five years of case management experience. Other qualifications include:
- Ability to work in a multi-cultural environment
- Ability to show flexibility and respond to the needs of families
- Compassionate, firm and consistent, in working with target population
- Comfortable and willing to work in inner-city environment.
- Skilled in conflict resolution
- Strong self-awareness and sense of limitations. Appropriate professional and personal boundaries with high integrity
- Knowledgeable about dynamics of homelessness, families, substance abuse, mental health, domestic violence and parenting.
LANGUAGE SKILLS: Excellent verbal and written English skills. Second language, especially Spanish or American Sign Language, a plus
MATHEMATICAL SKILLS: High School level
REASONING ABILITY: Able to utilize good judgment, think logically and make sound decisions. Demonstrated ability to outline realistic service plans
COMPUTER SKILLS: Experience working with computers and successful utilization of Word and Excel. Must possess knowledge of the internet and be able to retrieve resources and email
CERTIFICATES, LICENSES, REGISTRATIONS: First aid and CPR. Valid California Driver’s license, car registration and insurance
PHYSICAL REQUIREMENTS: Must dress neatly and professional when reporting to work. This position requires an annual tuberculosis test
WORK ENVIRONMENT: Ability to work in a diverse and stressful environment with families with multiple issues