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Case Manager for Homeless Families

East Oakland Community Project Oakland, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description: The East Oakland Community Project (EOCP) is looking for a strong advocate, with extensive experience in the provision of case management services for homeless families who are seeking to stabilize in the community through permanent housing. The Family Case Manager/Housing Specialist should be proactive and comprehensive in their approach to assisting families and their children. The Family Case Manager/Housing Specialist is responsible for coordinating case management and program services for an assigned caseload of homeless families. The goal of case management is to stabilize families in the community through permanent housing and additional community resources that directly contribute to their self-sufficiency. Responsive, flexible individuals with strong communication skills and extensive background working with homeless families and youth and conducting outreach to private property owners are encouraged to apply. ESSENTIAL DUTIES AND RESPONSIBILITIES General OperationsAttend and participate in all required staff meetings, weekly supervision meetings and in-service trainingsMust be knowledgeable of program guidelines to ensure consistency of approach in holding clients accountable for case management and program-related activitiesWrite progress reports and maintain statistics on client activitiesCoordinate with other staff to ensure adequate facility coverageCoordinate with other staff to identify facility and program issues and exercise problem-solving skills to resolve themAssist Housing Manager and the Director of Transitional Housing services in monitoring contractors entering the facility for assessment and repairs, delivery of goods and other supportive service functionsAssist Housing Manager in providing follow-up support regarding income verifications, 3-day notices and eviction notices to stabilize residents who are non-compliant with program guidelines. Case ManagementMaintain confidentiality in all matters pertaining to residents and their families Attend client Case Review Meetings/Case Conference Assist clients with identifying opportunities and completing applications for permanent housingAccompany clients to assess permanent housing opportunitiesProvide general orientation to new residents including the review of program guidelines and penalties for non-compliance with designated policies/procedures and setting up appointments with staffSet up and maintain well-organized case management files that include all the appropriate paperwork in designated sectionsProvide case management services to residents on-site Coordinate all assessment activities for in-coming residents to insure completion of all paperwork in the appropriate onboarding periodConduct intake and family assessments for new residents within the probationary time periodUse Motivational Interviewing techniques and other problem-solving skills to assess resident issues, needs and progressAssist residents in identifying and prioritizing needsProduce a comprehensive individual service plan for every adult resident on caseload with realistic goals and objectives and an appropriate timelineAssess and provide appropriate individuals service plans for children over twelve yearsMaintain up-to-date case notesCoordinate information and services with the Employment Specialist and Housing Manager to ensure a comprehensive approach to family needsProvide follow-up of incident reports to address underlying behavioral issues that prevent the individual from adhering to program guidelinesEscort residents to various appointments, as neededIn conjunction with Housing Manager conduct regular inspections of the units/residences to monitor upkeep, safety and security of units/residencesRespond to resident concerns, complaints and inquiries in a timely fashionComply with EOCP policy regarding reporting incidents of child abuse, verbal and physical assault, suicide and homicide to the proper authoritiesProvide after-care services for families who have been in good standing subsequent to leaving the MCTHP or FIT program for up to 9 months. Any service support to clients beyond 9 months must be approved by the Director of Transitional Housing ServicesPerform other duties, as assigned. Programmatic ActivitiesCoordinate with other staff to implement a life skills curriculum for MCTHP that includes anger management, stress management, self-advocacy, parent education, employment, money management, housing search, relapse prevention, health and wellness, nutrition, and building healthy relationships, etc.Assist in implementation of tutorial and life skills program for children ages 5 yrs -11 yearsAssists in development and implementation of annual schedule of holiday activities for children and their families in both transitional programs Community and Private Property Owner OutreachConduct outreach and build ongoing relationships with private property ownersMaintain and update private property owner information in databaseAssess habitability and affordability of permanent housing units accessed for familiesIdentify key service providers and other community resources to expand services provided by transitional programs and successfully refer families to these programs/organizations and or setup on-site workshops and presentations. These providers include but are not limited to the following: substance abuse and mental health, employment agencies, health and social welfare governmental agencies; local educational resources, religious organizations, and social service agencies. The Case Manager is responsible for developing a network of support for families through these community resources that will support clients when they transition into the communityEstablish working relationships with teachers and administrators in the local public school system to monitor academic and social progress of children Conduct presentations of the program to other homeless or related organizations for client recruitment and development of possible collaboration/ partnershipsIdentify local childcare providers and after-school programs and maintain up-to-date resource list for residents to utilize. Service DeliveryProvide services and follow-up in a timely fashion to familiesArrange and perform crisis intervention services and referralsMaintain up-to-date files of local public assistance programs and their most important policies that affect residentsIdentify resources for interpreters for those residents who are non-English speakingMaintain exhibit(s) of educational materials for residents including but not limited to such topics as health and wellness, finding childcare providers/afterschool programs, accessing services in public assistance programs, substance abuse issues, reproductive health, etc.Coordinate with Housing manager to maintain list of contacts and locations for housing referrals including shelters, transitional housing programs, subsidized low-income housing programs and other housing resources, etc.Assist in recruiting and supervising volunteers who provide tutoring, life skills program support and other related activitiesPerform other duties, as assigned. QUALIFICATIONS EDUCATION AND EXPERIENCEBachelor of Arts degree in social work, psychology or related field required3-5 years of experience working as a case manager with high risk, low income familiesExperience working with individuals from diverse ethnic backgroundsKnowledge of basic counseling and interviewing techniqueKnowledge of basic mental health issues that impact low income familiesKnowledge of trauma informed careExcellent organizational and time management skillsDemonstrated ability to maintain organized case management filesExtensive experience conducting outreach in the community with both community resources and private property ownersAbility to produce well-written reports, memos and other correspondence in a timely fashionAbility to work effectively with a team of other professionals and coordinate services/activities with each member, as neededDemonstrated ability to maintain a calm demeanor and communicate effectively with residents (verbal and written)Ability to use conflict-resolution skills to de-escalate volatile situations with residents LANGUAGE SKILLSAbility to speak clear, concise EnglishSpanish or sign language as a second language is preferred MATHEMATICAL SKILLSStrong basic math skills required at least at the high school levelMust be able to perform mathematical calculations with a high degree of accuracy REASONING ABILITYMust be able to exercise good judgment while monitoring residents’ adherence to program guidelinesMust exhibit good critical thinking skills to be used to solve problemsAbility to utilize multiple sources of information to create comprehensive individual service plans for residentsMust be a flexible thinker and doer, must have a team work approach to working with families COMPUTER SKILLSProficiency in using computer software to carry out tasks. Ability to use Microsoft Word to perform key job duties is required. User knowledge of Excel, database programs, and the internet/e-mail is preferred CERTIFICATES, LICENSES, REGISTRATIONSMust have current CPR and Basic First Aid certificatesValid California driver’s license, insurance and access to an automobile. Proof of insurance and auto registration required PHYSICAL REQUIREMENTSMust be able to dress neatly with a professional appearance when reporting to workThis position requires an annual tuberculosis testMust be able to work under stressful conditions WORK ENVIRONMENT: The position requires an ability to work in a diverse and stressful environment with families that have multiple issues. Work schedules are flexible according to facility and client needs and can include night and weekend hours. Company Description: Founded in 1990, EOCP is a dynamic and growing organization that provides safety net and rapid re-housing services to a diverse base of homeless indi

East Oakland Community Project

Why Work Here?
Awesome mission, busy work-place with lots of room for growth!

Founded in 1990, EOCP is a dynamic and growing organization that provides safety net and rapid re-housing services to a diverse base of homeless individuals in Alameda County, including single adults, families, young adults, seniors and people living with HIV/AIDS.


Oakland, CA
94621 USA



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