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Customer Service Representative - Healthcare Industry

East Coast Orthotic & Prosthetic Corp New York, NY
  • Expired: 11 days ago. Applications are no longer accepted.

We are recruiting for healthcare experienced and/or educated individuals looking for an exciting career as a Prosthetic Insurance Verification Representative / Customer Service Representative. This position will be based in New York City, working within an office setting.

East Coast Orthotic & Prosthetic Corp. offers:

  • Competitive pay (based on experience)
  • Medical, Dental and Vision plans available
  • AFLAC and Allstate Plans available
  • 401K Plan
  • PTO (Paid Time Off) and Holidays

The position is Full Time, Monday - Friday, 8 am - 5 pm and located in New York, NY.

Essential Functions, but not limited to:

  • Enter patient demographics, insurance information, work order, prescription, notes and scan documents into Fastrack (software)
  • Verify benefits with insurance carriers to obtain coverage information for items dispensed
  • Calculate a patient’s deductible and co-insurance, when applicable, and educate the patient/caregiver of his/her financial responsibility
  • Ensure that the patient chart is in compliance and sent to billing
  • Answer daily telephone calls from staff/patients (Calls regarding patient balances/payments, patient appointments, and paperwork deliveries)
  • Daily communication with clinical staff/practitioners, Team Leads and Purchasing Department
  • Follow up on pending authorizations and on custom deliveries
  • Make sure all clinical paperwork and prescriptions are obtained from the hospital staff, patients, etc.
  • Coordinating patient appointments with clinical staff utilizing Google Calendar

Required Skills & Abilities:

  • Previous experience working in orthotics and/or prosthetics
  • Knowledge of medical reimbursement and terminology.
  • Advanced computer skills including Windows-based office technologies (ex: Word, Excel) Gmail, Google Sheets and automated billing systems.
  • Excellent organizational skills and the ability to manage multiple tasks.
  • Proficiency in basic math and accounting skills.
  • Bachelor's degree preferred or equivalent combination of education and experience required
  • Bi-lingual (English/Spanish) a Plus
  • Work Experience in Medical Office / Hospital Preferred
  • Excellent interpersonal, oral (including telephone) and written communication skills.
  • Ability to Understand and Meet Patient and Physician Needs.
  • Excellent People Skills, Strong Attention to Detail
  • Must Exhibit Confidence Working in a Team and Individual Setting.

East Coast Orthotic & Prosthetic Corp

Why Work Here?

Great people, great benefits and lots of opportunities to grow and succeed with managers who care!

ECOP has over 240 employees and our clinical team is trained in the latest practices of rehabilitation device medicine. Our dynamic staff is available 24 hours a day, 7 days a week to immediately respond to our patients’ needs. ECOP uses the latest in computer-aided design and manufacturing (CAD/CAM) technology, as well as patent-pending appliances we have developed in our in-house R&D division, to quickly and accurately produce better fitting and functioning orthotic and prosthetic devices and solution for our patients. Our business is people... the patients, their families, care-givers and medical professionals whom we serve. As a leader in our field with several different patient care locations throughout the region, we are dedicated to helping our patients achieve mobility, productivity and independence through our caring, patient-centered environment.


New York, New York
New York, NY