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Part-time - Call Center Specialist (Bilingual Required)

Early Learning Coalition of Palm Beach County, Inc.
Lake Worth, FL
  • Expired: January 01, 2021. Applications are no longer accepted.

SUMMARY: The Call Center Specialist is responsible for receiving a high volume of inbound calls, scheduling appointments, and providing resources to clients. Inputting accurate information into various systems and providing information about the services available. A high level of customer service is required.

This position requires a candidate who is bilingual and able to read, write and speak in English and Spanish or Creole proficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Daily attendance on time and as scheduled is required. * Answer calls, schedule appointments, send and receive email. * Provide general information about available resources. * Assist with gathering detailed information accurately. * Responds to requests for information from clients/providers in a timely manner. * Input information into Database systems. * Schedule appointments using appointment setting software. * Enter and update files. * Assist with provider inquiries. * Performs other duties that may be necessary to maintain the success of the organization, as determined by management. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position requires successful completion of the level 2 background screening standards as set forth in 435.04, F.S.

and drug screening as the Coalition is a drug-free workplace. * Valid Florida driver's license is required, a good driving record and automobile insurance, as required by the Early Learning Coalition driving policy. * Daily attendance on time and as scheduled is required with the ability to work flexible hours when required. EDUCATION AND/OR EXPERIENCE: * High school diploma or equivalent required, Associates Degree in a related field preferred. * Bilingual and able to read, write and speak in English and Spanish or Creole proficiently, required. * Must be customer service oriented with a compassionate customer service mindset: empathetic, responsive, patient, and conscientious. * Possess strong verbal and written communication skills. * Data entry and typing skills, the ability to type swiftly and accurately. * Highly reliable with the ability to maintain regular attendance and punctuality. * Work with confidential customer information and treat it sensitively. * Six months related of experience in a call center or customer service environment handling high volume of calls or incoming customers, preferred. COMPUTER/OFFICE/TELECOMMUTE SKILL REQUIREMENTS: * Ability to complete mandatory in office trainings and attend meetings when required. * This position requires high speed internet access that can be maintained daily, at least 25 Mbps (download) and 5 Mbps (upload) when working in a secure home location. * Basic understanding of how to troubleshoot computer and internet issues. * Must be tech savvy overall, using cloud-based systems, IOS, Windows 8 and 10, with proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook.) * Telecommute or work from home experience preferred. Comfortable with working remotely and using/setting up computer equipment such as laptop and monitor. * Knowledge of general office procedures of basic operational tasks, including answering phones, using email, using computerized and online systems to perform daily work. TRAVEL: This position is designated as Telecommute. This position may require 20% or less local daily travel in Palm Beach County to Palm Beach County offices or other locations for meetings, trainings, and other required duties. SHIFTS: Monday - Thursday (10:00AM - 3:00PM) WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is usually moderate. * This position requires sitting, talking on phone or headset while using a headset for extended periods of time, while using a computer. * Setting: Designated off-site workspace at home. This workspace environment should be free of interruptions and distractions that would affect work performance. NON-DISCRIMINATION STATEMENT: The Early Learning Coalition of Palm Beach County does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. The coalition will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, as Amended (ADAAA). NO RECRUITERS PLEASE

Early Learning Coalition of Palm Beach County, Inc.

Address

Lake Worth, FL
33461 USA

Industry

Business

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