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Customer Service Representative (Indoor Learn-to-Swim School for Kids)

EVOLUTION SWIM ACADEMY INC Mission Viejo, CA
  • Posted: over a month ago
  • $13 to $14 Hourly
  • Part-Time
  • Benefits: Medical, 401k

We are looking for a friendly, experienced and professional person to serve as a Customer Service Representative at Evolution Swim Academy Mission Viejo. We are an indoor learn-to-swim facility for children founded by two time Olympian, Felipe Delgado.

This position is primarily responsible for answering inquiries and providing information regarding activities conducted at establishment and affiliated establishments by performing the following duties. This position is also primarily responsible for operating a multi-line telephone system to answer incoming calls and assisting customers or directing callers to the appropriate personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

  • Operates telephone switchboard to answer, screen and forwards calls, providing information, taking messages and scheduling appointments.
  • Provides information about all of the programs offered by the Company and affiliate companies.
  • Receives payment for services and products.
  • Answers questions and recommends corrective services to address customer needs and complaints.
  • Greets guests entering establishment, determines nature and purpose of visit, and directs and escorts them to specific destinations.
  • Files and maintains records.
  • Transmits information or documents to customers, using email or phone.
  • Schedules appointments and maintains and updates schedules.
  • Provides information about establishment and affiliated establishments, such as location, employees, pricing, or services provided.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as monthly tuitions and discounts. Ability to apply concepts of basic addition and multiplication.

Job Type: Part-time

Salary: $12.00 to $14.00 /hour

Schedule
We are looking for someone to work three to four days per week with the following shifts available: Monday-Friday 3:00-8:30pm, Saturday-Sunday 8:00am-2:00pm (approximate hours).

EVOLUTION SWIM ACADEMY INC

Evolution Swim Academy is a premier, learn-to-swim school is South Orange County. We operate our business out of Mission Viejo at our indoor swim facility. In addition, we offer swim lessons in four local communities on a seasonal basis. Our Customer Service team members are trained to be experts in answering questions about all of our programs and offering great customer service to our loyal clients. We have both part time and full time positions available.

Address

23854 Via Fabricante Unit G4, Mission Viejo, CA 92691
Mission Viejo, CA
USA

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