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Risk Support Specialist

EVO Payments, Inc. Portland, ME
  • Expired: 21 days ago. Applications are no longer accepted.

We are excited to welcome a Risk Support Specialist to our growing Portland, ME office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

The goal of the role: As a Risk Support Specialist, you will be responsible for providing support to the Loss Prevention team. The ideal candidate is one who displays analytical thinking skills, quickly grasps risk management concepts, and is comfortable working with complex database systems. This individual will gain a solid background in loss prevention methodology with the opportunity for advancement within Loss Prevention.

What will you be doing?

· Serving as the communication liaison between Account Services, the Business Office (Reception) and the Loss Prevention Team

· Utilizing customer service skills up to and including conflict management to handle merchant request or to transfer to appropriate Risk Analyst that is working on merchant account

· Managing and distributing incoming calls and emails to the Loss Prevention Queue; this may include responding to general merchant questions, assigning higher level scenarios to appropriate Loss Prevention staff, or forwarding call appropriately

· Coordinating receipt of documentation and following-up with merchants on behalf of analysts

· Distributing merchant support requests to analysts

· Performing related projects and duties as needed

You could be a great fit with these qualifications:

· Associate’s Degree in finance, business or equivalent work experience

· Solid customer service skills via phone and email

· Ability to work independently to meet daily goals

· Must have good organizational skills, good interpersonal communication skills (written and oral) and be detail oriented

· Ability to multitask in a fast paced environment and prioritize daily work load

· Basic knowledge of Windows based computer applications (Microsoft Office Suite)

  • Upon accepted offer, you will be required to submit to a pre-employment drug test and background check

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EVO Payments, Inc.

Why Work Here?

Learn from industry leaders, grow with global career opportunities, enjoy competitive benefits!

EVO Payments, Inc. is a global payments service provider and merchant acquirer headquartered in Atlanta, Ga., with 20 offices strategically located in 11 countries in North America and Europe. EVO is scaling new heights in integrated technology innovation and supportive merchant services. We’re an industry trailblazer, leading the ongoing transformation in payments with EMV, mobile wallets, NFC, and secure payment solutions for businesses of all types and sizes. Our strategic industry partnerships, global processing solutions, and exceptional employee know-how are founded on nearly 30 years of payments expertise. Established in 1989, EVO has grown into a global industry leader with innovative hardware and powerful software products that power secure in-store, eCommerce, and mobile credit/debit card transactions anywhere on any device. EVO Worldwide Snapshot • 2,500 employees • 550,000 merchant customers • $100 billion+ annual processing volume • 50 global markets served in more than 130 currencies • 20 offices in 11 countries in North America and Europe • Principal Member of Visa, MasterCard, American Express, Discover, and Union Pay Why Work at EVO Make your mark in the world of payments at EVO. We’re looking for the best and brightest to join us as we continue to shape the future of electronic payments and create the products and technology to support it. Build a successful career in a collaborative environment that motivates you, maximizes your potential, and rewards you in a performance-oriented culture: • Learn from and grow with a worldwide payments industry leader • Benefit from global career opportunities and advancement • Thrive in a collaborative culture that supports innovation • Take advantage of a supportive work-life balance • Enjoy a competitive salary and a comprehensive benefits package: 401k vesting, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more Apply now to start your EVOlution!

Address

320 Cumberland Ave. Portland, ME 04101
Portland, ME
USA

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