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Customer Support Representative

EVO Payments, Inc. Portland, ME
  • Expired: 29 days ago. Applications are no longer accepted.

We are excited to a Customer Support Representative to our growing eCommerce team in our beautiful Portland, ME office. Join the team behind one of the world’s largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

The goal of the role: Our Customer Support Representative provides new and existing clients with outstanding service and support on all aspects of their payment processing needs while also assisting the Customer Support Managers with high level tasks.

What will you be doing?

  • Answering inbound calls to assist merchants, agents ,ISO’s and internal staff in a clear, friendly and professional manner while adhering to established company and department guidelines
  • Meeting performance metrics to include quality of call and call efficiency
  • Performing research as it relates to financial and non-financial information requested by a merchant , agent, ISO and internal staff
  • Interpreting and educating client in regards to certain compliance policies and procedures
  • Notating each call on each merchant account to ensure accurate information for tracking purposes at all times
  • Verifying each call based on established procedures such as caller identification and social security or federal tax id confirmation; update merchant account information as necessary to ensure up-to-date information
  • Escalating customer service related issues when necessary to team lead, supervisor or manager
  • Addressing customer issues and ensure effective and long-term problem resolution by identifying cause and offering solutions
  • Working closely with the Retention department to assist with retention by identifying merchant concerns
  • Working closely with the Technical Support department to assist with merchant account and/or product inquiries
  • Documenting and maintaining position processes to help ensure position continuity and for reference in the performance management process
  • Opening, reading, and responding to emails on a daily basis
  • Conforming with and abide by all federal, state, local regulations, Corporate Policies and Procedures, and instructions
  • Participating in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals

Could you be a great fit?

  • Associates or Bachelor’s Degree preferred, but not required
  • 2+ years customer service experience preferred
  • Demonstrated problem solving skills (1-2 years of experience preferred)
  • Credit Card experience in the acquiring or issuing industries is a plus
  • Experience with Salesforce preferred
  • Proficiency using Microsoft Office suite including Word, Excel, Outlook and Windows based programs required
  • Strong analytic and research skills
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Ability to exercise sound judgment
  • Excellent interpersonal skills including proper grammar and verbal communication
  • Ability to complete multiple duties with accuracy shifting from one priority to another with frequent interruptions and competing deadlines
  • All applicants must pass a pre-employment drug test and background check
  • Upon accepted offer, you will be required to submit to a pre-employment drug test and background check

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EVO Payments, Inc.

Why Work Here?

Learn from industry leaders, grow with global career opportunities, enjoy competitive benefits!

EVO Payments, Inc. is a global payments service provider and merchant acquirer headquartered in Atlanta, Ga., with 20 offices strategically located in 11 countries in North America and Europe. EVO is scaling new heights in integrated technology innovation and supportive merchant services. We’re an industry trailblazer, leading the ongoing transformation in payments with EMV, mobile wallets, NFC, and secure payment solutions for businesses of all types and sizes. Our strategic industry partnerships, global processing solutions, and exceptional employee know-how are founded on nearly 30 years of payments expertise. Established in 1989, EVO has grown into a global industry leader with innovative hardware and powerful software products that power secure in-store, eCommerce, and mobile credit/debit card transactions anywhere on any device. EVO Worldwide Snapshot • 2,500 employees • 550,000 merchant customers • $100 billion+ annual processing volume • 50 global markets served in more than 130 currencies • 20 offices in 11 countries in North America and Europe • Principal Member of Visa, MasterCard, American Express, Discover, and Union Pay Why Work at EVO Make your mark in the world of payments at EVO. We’re looking for the best and brightest to join us as we continue to shape the future of electronic payments and create the products and technology to support it. Build a successful career in a collaborative environment that motivates you, maximizes your potential, and rewards you in a performance-oriented culture: • Learn from and grow with a worldwide payments industry leader • Benefit from global career opportunities and advancement • Thrive in a collaborative culture that supports innovation • Take advantage of a supportive work-life balance • Enjoy a competitive salary and a comprehensive benefits package: 401k vesting, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more Apply now to start your EVOlution!

Address

320 Cumberland Ave Portland, ME 04101
Portland, ME
USA

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