Responsible for answering a high volume of telephone calls, redirecting calls to appropriate physicians or staff, scheduling (new) patient appointments, reviewing and building patient demographic information in IDX, scanning records into Allscripts. Other administrative front desk responsibilities as assigned by the Office Manager or Administrator.
Triage & direct phone calls to appropriate individual or area.
Enter patient information into IDX system.
Assure appropriate referrals are in place for each Date of Service.
Verify insurance information.
Follow-up with referring physician &/or patient if referral is required.
Forward messages to physicians and staff in Allscripts
Schedule surgeries for assigned doctor in a timely manner including obtaining all required authorizations.
Performs other duties as assigned, according to the individual departmental needs.
High school diploma plus one (1) year of customer service experience required. Performing related functions in a doctor's office or related medical facility preferred. Must have strong customer service experience.
Position Number: 6591301
External Company Name: Eastern Virginia Medical School
External Company URL: www.evms.edu
Street: 600 Gresham Drive