Service Coordinator, Formerly Homeless
- $53,000 to $58,500 Yearly
- Vision , Medical , Dental , Retirement
Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing!
EveryMind is hiring a Service Coordinator to join our Adult Case Management team. This position is responsible for the on-going and long-term client supportive services of now housed, previously homeless clients, to ensure individuals stay stably housed. As well as, work to move referred clients through the HIP application process, and/or housing search and leasing process until successfully housed, as needed.
Why Join EveryMind?
EveryMind is a growing private independent nonprofit organization with 160 employees across 20 locations. We have served the community for almost 65 years by strengthening communities and empowering individuals to reach optimal mental wellness. We were recognized as a Top Place to work in Montgomery County, Maryland by Bethesda Magazine. EveryMind is consistently recognized for being an excellent place to work, offering a positive workplace culture and a competitive compensation package that is meant to provide a great lifework balance.
Our competitive compensation package includes:
- A Competitive Compensation Package
- Medical, dental, and vision insurance options
- 401K matching benefit
- Highly Generous Leave Schedule (Vacation, Sick, Wellness Days, Holidays, Birthday leave, and much more)
- Professional Development and Growth Opportunities
- Employee Assistance Program
- Flexible Schedule
- Referral Bonus Program
- Employee Discount Program
- A Great Place to Work
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Advocate on behalf of clients for needs, services and supports while working with those in the program and in the community through a Harm Reduction perspective and Housing First model.
- Adhere to all HIPPA and client confidentiality requirements for the contract, EveryMind and all electronic health records while treating clients ethically, with a client-centered trauma informed supportive experience.
- Meet face to face with clients in community settings and/or clients home following clients assigned acuity tier for the number of services ensuring all visits meet standards for reimbursement. Service Coordinators are expected to meet assigned acuity and respective billing monthly. Any exceptions are communicated to Director as soon as possible and all staff efforts to ensure the highest level of billing reimbursable is met must be documented.
- Effectively utilize the county electronic health record database, HMIS, to enter client contacts and information following all HIP and county guidelines related to timing, entry format, reports, and updates. HMIS is a critical aspect to tracking, billing and communication about the clients.
- Inability to adhere to timelines, data quality and accuracy requirements would be grounds for termination.
- Maintain client paper chart/case records securely and up to date (annually renewals included) in adherence to HIP guidelines and EveryMind standards. Paper charts should always be ready for a site audit or transition of Service Coordinator.
- Complete all additional tasks related to monthly HIP tasks in coordination with visit tracking to ensure accurate and on time billing and HIP monthly and then bi-annual reports and other program requirements as assigned.
- Complete all HIP program client specific paperwork per contract to assist client in maintaining their HIP voucher or as required for reporting purposes.
- Direct transportation of clients in accordance and in compliance with agency policy based on client need and ability. This can include arranging alternative transportation options, when approved by Director and dependent on situation.
- Submits reports and complies with Director requests for data reporting as needed.
- Works with and encourages good communication among the agency and staff at collaborative partners.
- Completes and engages in trainings as needed to support client needs and effectively perform duties.
- Other duties as assigned.
- Bachelor’s degree or equivalent experience required.
- At least two year of experience in providing services to low-income, homeless, psychiatric, substance involved or co-occurring adults.
Excellent oral and written communication skills. Must be able to organize and prioritize. Experience with Microsoft Office platforms, particularly Excel. Accurate data entry skills. Independent and self-directed.
Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients and family members or caretakers, interns, volunteers, paid staff, and community partners. Ability to express ideas with clarity, confidence and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines. Familiarity with working and hiring interns and volunteers.
The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job's specific vision abilities include close vision, distance vision, and the ability to adjust focus.
1000 TWINBROOK PARKWAYRockville, MD
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