Camp Office Administrative Specialist at Chapin

ESF Camps is hiring Camp Office Administrative Specialists to join our mission-driven team at SITE NAME in CITY! The Administrative Specialist is responsible for camp related customer service and administrative operations needs.

Why ESF?

• Make a positive impact on children and youth (ages Preschool-8th grade) while receiving comprehensive training.
• Flexible summer schedule with the opportunity to work up to 10 consecutive weeks
• Internships, field work, continuing education credits, lifeguard, and specialty certification reimbursement
• Discounted camp tuition for children of team members
• Employee referral bonus program

Essential Job Responsibilities:

• Serve as a point person for ESF families; respond to inquiries in-person as well as over the phone
• Assist families in enrolling their campers using CRM database
• Collect and post payments; record data for billing purposes
• Support summer sales initiatives; inform new and existing families of enrollment opportunities
• Update camper records and input pertinent information into database
• Answer telephones and transfer calls to appropriate team members
• Call camp families to confirm enrollment or discuss camper needs
• Greet campers and their guardians in the camp office; collect lunches and transition campers
• Open, sort and distribute incoming correspondence including mail and email
• Perform general clerical duties such as copying, mailing and filing
• Ensure that camp office is clean, organized and well-maintained
• Maintain inventory and complete assigned paperwork
• Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF's Headquarters office, Site Director and leadership team
• Inform site director of any concerns regarding the health and safety of the campers.
• Serve as a positive role model to campers
• Communicate with clear, concise, and grammatically correct written and oral language in all aspects of professional interaction with campers, their families, peers, leadership team and the larger community.
• Demonstrate the ESF Core Values and Virtues of Character (Gratitude, Respect, Trustworthiness, Effort, Kindness, Positivity, Resilience, Community) in camp daily

Requirements:

• Bachelor's degree required
• Minimum 1-2 years of experience working in an administrative and/or customer service role
• Proficient in Microsoft Office, especially Excel, and ability to use CRM database
• Previous experience working with children preferred
• Previous experience working in a camp, school (or similar field) preferred
• Administrative Specialist hours typically range from 7:30 a.m. to 4:30 p.m., Monday-Friday. Start and end times may vary depending on the location, with later times possible.
• It is understood you will complete all trainings and pre-employment credentials required by ESF and the state you are working in.
• Push/pull, lift and carry a minimum of thirty-five (35) pounds across campus. Work outside, upright, and mobile for six (6) to eight (8) hours per day
• Respond to emergency situations which may include running (up to 1 mile in some cases) and ascending stairs without undue exertion
• Maintain the "ESF Look" at all times

Reporting Relationships:

• Reports directly to and takes direction from the Site Director.

Covid 19 Health & Safety Protocols

ESF has developed and will be implementing an Advanced Safety Plan to ensure our campers, team members, and parents thrive in a safe environment. This plan includes detailed safety measures in the following areas. Team members will be trained on all protocols and full compliance is expected.

• Limited enrollment and smaller group sizes
• Camper & staff screening with use of Personal Protective Equipment (PPE)
• Cleaning, disinfection & handwashing
• Premier outdoor facilities
• Reasonable contact reduction, including social distancing practices
• Symptom Management Action Plan
• Specialized Safety Training