We Don’t Believe In Limits
Most of our team members begin as a call center agent – one of the most valued positions in our company. Agents are our front line, speaking to customers on our clients’ behalf. And when out agents meet their expectations and reach their goals, ERC as a company excels.
- Make outbound telephone calls to customers informing them of their delinquent account
- Treat our customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients we service.
- Think outside of the box to negotiate the best possible arrangement.
- Performance is based on call compliance and daily call volume/effective resolution compared to assigned monthly goals.
We Don’t Breed the Weak
Let’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves. Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove you want to be more than average.
- Effective communication, negotiation, and problem solving skills
- Ability to multi-task in a production driven environment
- No experience required however, call center, debt collection, sales and/or customer service experience is a plus
- Must be comfortable navigating between multiple computer screens and systems
- Must be able to pass a criminal background check and drug screen
- High School Diploma/GED required
- Successful completion of a computer assessment is required
- Must have the following equipment: Desktop computer or laptop with Windows installed, Ethernet cable, and Internet router with a free network connection. (Chromebooks are not acceptable.)
- Must have the following Internet: Reliable, hard-wired, bi-directional Internet connection, DSL or Cable (broadband Internet, not dial up) with at least 16 Mbps downstream and at least 16 Mbps upstream. You can test your Internet speed by visiting www.speedtest.net
- Must reside in Mississippi to be eligible for this position.
ERC is an Equal Opportunity Employer.