Director of Service Delivery, Staffing Solutions

EPMA

Houston, TX

Posted: over a month ago
Full-Time

Job Description

This role is a blend of recruitment team leadership, resource management, client growth, and program management to hit success measures. The role will oversee the Recruiting Team and Staffing Resources. The primary responsibilities are to grow the staffing services division and implement processes to improve efficiency and profitability. An exciting opportunity for someone with an entrepreneurial mindset and ability to thrive in a fast-paced and growing business.

Qualified candidates must have Staffing Recruitment and Account Management/Sales experience with an ability to contribute to revenue growth through client acquisition, expansion, and retention.

Responsibilities

Lead, Manage, Mentor and Drive the Recruitment Team
Ability to supplement the team's recruitment capability on critical roles and/or high volume periods.
Work with the recruiting team and increase their performance, by improving their skills and motivation
Technical screening and submission of candidates
Review and approve job specifications for submittals
Client and Account management
Monitor and assist account staff in a matrix-based environment to ensure the client’s staffing requirements are met and develop and maintain a positive working relationship with the client
Resource Management of staffed resources; conduct reviews; forecast renewals and roll-off; ensure customer satisfaction; solicit customer feedback.
Develop sourcing strategies and screening benchmarks while driving fulfillment under strict deadlines
develop recruiting strategies necessary to meet the client’s current and forecasted staffing needs
Define and Achieve performance and revenue targets
Define and meet submission, closure and other operations targets
Team retention, motivation, and training
Innovation and continuous improvement in our recruitment process

Qualifications

Bachelors Degree
5+ years of US IT Recruitment and US IT Staffing experience and at least
5+ years experience in IT or Professional Services Staffing sales and/or account management
3+ years of experience managing a team of five or more recruiters
3+ years of experience talent and resource management of professional resources on contract assignments.
Experience with ATS and VMS tools
Have a good understanding of IT and project management.
Experience in setting and measuring KPI's and team goals.
Are ambitious, motivated, & career-driven
Are outgoing & social, the kind who makes new friends easily
Are a great communicator: in-person, on the phone, and in writing
Are positive-minded, team-oriented and coach-able for personal improvement
Believe in working hard to achieve your goals