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Bilingual Customer Service Representative-Property Management

EMS Omaha, NE
  • Posted: August 24, 2019
  • Full-Time

Bilingual Customer Service Representative-Property Management

Come work for a growing contact center nestled in the Northwest part of Omaha, Nebraska.

The Company:

EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!    

 


The Position:

We are looking for Customer Service agents to join a fast-paced and energetic customer service team for a property management program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.


You will need:

  • Above average customer service skills
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • Friendly and energetic attitude
  • Computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Ability to work both as an individual and as a team member

 

Requirements:

  • High School Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • Previous call center experience preferred
  • Variety of shifts available. Availability for 1 weekend day preferred
  • Must be bilingual Spanish

 

 

EMS Offers:

  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
  • Casual dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

 

 

 

EMS

Address

Omaha, NE
USA

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