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Customer Service Representative - Scholarship - $400 Welcome Bonus

EMS Inc. Omaha, NE
  • Expired: over a month ago. Applications are no longer accepted.
Customer Service Representative - Scholarship - $400 Welcome Bonus At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience. The Position: We are looking for Customer Service agents to join our team to help with scholarship application processes. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner and follow up with customers when needed. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities . You will need : High level customer service skills Good research skills and the ability to answer financial services questions Knowledge of the financial services, banking or the securities market Adherence in compliance procedures and following industry protocols Great listening skills to recommend financial services Strong written and verbal communication skills when interacting with customers and co-workers Compliance with quality assurance and client expectations and standards The desire to learn new financial concepts and terms Good computer knowledge and Internet skills Ability to navigate between multiple computer screens/tabs Quick learner who enjoys using trouble-shooting and problem solving skills Relationship building skills and a desire for customer satisfaction Requirements : Bachelor’s degree in business, communications, other related field or equivalent work experience preferred One to two year’s previous call center experience required Must be familiar with phone Apps, Internet, Email, and Microsoft Office General understanding of accounting systems The ability to keep client information strictly confidential The ability to pay close attention to details while resolving customer problems Must demonstrate a professional demeanor and positive attitude EMS Offers : $400 welcome bonus Paid on-the-job training Medical, dental, vision, and life insurance benefits Casual dress attire Individual work spaces Complimentary breakfast on Fridays Free parking North-West Omaha location Employment Type: Full Time Years Experience: 1 - 3 years Bonus/Commission: No

EMS Inc.


Omaha, NE
68164 USA