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Customer Service Representative -New Program for Financial Services

EMS Inc. Omaha, NE
  • Expired: over a month ago. Applications are no longer accepted.

Customer Service Representative - New Program for Financial Services

Come work for a growing contact center nestled in the Northwest part of Omaha, Nebraska.

The Company:

EMS is a leading Provider of Outsourced Customer Services. Our core values: respect, dignity, honesty, fairness, innovation and improvement. At EMS we believe attitude is everything. Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients making our positions rewarding and fun! Our talented agents work together to create effective, goal-driven solutions. Providing a professional work environment with access to rewards excellence is what makes EMS a great place to work.

The Position:

We have an exciting new opportunity to join a team of highly professional and enthusiastic Customer Service agents for a new Financial Services program. The right candidate will be able to combine existing knowledge with the ability to learn and develop new skills. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner while supporting client regulations. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

You will need:

  • High level customer service skills
  • Good research skills and the ability to answer financial services questions
  • Knowledge of the financial services, banking or the securities market
  • Adherence in compliance procedures and following industry protocols
  • Great listening skills to recommend financial services
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • Compliance with quality assurance and client expectations and standards
  • The desire to learn new financial concepts and terms
  • Good computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Relationship building skills and a desire for customer satisfaction

Requirements:

  • Bachelor’s degree in business, communications, other related field or equivalent work experience preferred
  • One to two year’s previous call center experience required
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • General understanding of accounting systems
  • The ability to keep client information strictly confidential
  • The ability to pay close attention to details while resolving customer problems
  • Must demonstrate a professional demeanor and positive attitude

EMS Offers:

  • Paid on-the-job training
  • Medical, dental, vision, and life insurance
  • Casual dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

EMS Inc.

Why Work Here?

Growing company with a great work environment.

EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world class service. We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services. At EMS, we pride ourselves in being more than the average answering service. EMS was founded in 1998 by Mitchell D. Johnson with the vision to provide superior live chat and email response services for numerous companies’ customers. Years later we have evolved into a full service customer contact center and continue to provide superior services. EMS specializes in “Humanizing Customer Service” by providing timely, personal responses to customer questions and has become a recognized leader in customer service outsourcing. Our goal is to make outsourcing easy for our clients. EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent neutral multi-channel customer care solutions. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.

Address

12111 Emmet St. Omaha, NE 68164
Omaha, NE
USA

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