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Sr. Help Desk Technician

EMF KLOVE/Air 1 Broadcasting Rocklin, CA
  • Expired: over a month ago. Applications are no longer accepted.

What is it like to work at K-LOVE & Air1? You’ll find that we’re a unique blend of ministry & media; in addition to being positive & encouraging and ministry focused, we’re also technology progressive, creative, dynamic & fun.

If you are a star at customer service and enjoy solving desktop technical issues onsite for a large employer then keep reading as this may be the position for you!

Our Sr. Help Desk Technician provides support to end users on a variety of technical issues, responding to phone, e-mail and in-person requests for technical support. They will maintain, upgrade and/or replace computer hardware and software systems. Supported platforms include: Windows PCs, Apple Macs, Tablets and smart phones.

Responsibilities:

  • Answer, evaluate and prioritize incoming calls, voice mails, emails and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer related issues.
  • Interview users to collect information about their problem and lead user through diagnostic procedures to determine source of error.
  • Handle problem recognition, research, isolation, resolution and follow-up for advanced user problems.
  • Formally contribute to the team knowledge base by recording problem resolution and creating/maintaining training and installation documentation.
  • Informally contribute to the team knowledge base through conversations and participation in team meetings and round table discussions.
  • Maintain, analyze, troubleshoot and repair computer systems, hardware and computer peripherals.
  • Follow up on completed help desk tickets to verify satisfactory resolution and customer service ratings.
  • Log and track calls using problem management database and maintain history records and related problem documentation.
  • Call software and hardware vendors to request service regarding defective products.
  • Responsible for moving computer, phone, and peripheral equipment when employees’ cubicles/offices are reassigned.

Required Education/Experience:

  • AA Degree in Information Systems, Business or Communications, or equivalent.
  • Microsoft, CompTIA and Apple certifications desired (MCSE, Network+, ACSP).
  • Minimum of 4 years of professional hands-on experience doing Windows and MAC configuration, deployment and administration.
  • Experience troubleshooting and independently resolving moderately complex PC hardware and software problems.
  • Must have the ability to multi-task activities such as documenting/updating/ troubleshooting notes and conversing on the phone.
  • Solid understanding of Domains and inter-connectivity technologies such as TCI/IP and DHCP.
  • Ability to write business correspondence and knowledge base articles. Ability to effectively communicate information and respond to questions from groups of managers and users.
  • Advanced knowledge of all MS Office applications to include Outlook, Word, Excel, Access and PowerPoint.

Must pass background and reference checks

You can apply online at: www.klove.com/careers

EMF KLOVE/Air 1 Broadcasting

Why Work Here?

Excellent opportunities for growth, advancement, and work in an encouraging culture.

EMF is the nations largest non-profit, Christian radio station serving 50 states airing on over 900 FM stations. K-LOVE is contemporary christian music radio programming and Air 1 is worship music in the United States operated by the Educational Media Foundation.

Address

Rocklin, CA
USA