Job Description: Summary:
The main function of a Staff Assistant is to facilitate and coordinate the needs and request for additional information of a policy file. Provide complex administrative support to IDI department for both new business and in force business teams.
Coordinate and schedule time sensitive referrals working closely with vendors, contract specialist, case managers and underwriters. Coordinate vendor services including file copying, mailing, and matching of returned items. Receive and prioritize incoming correspondence. Respond to inquiries regarding status, requested information, and/or updates. Prioritize activities in order to meet turn around time goals. Consult with internal customers appropriately. Maintain vendor relationships. Maintain confidential department records and files. Compile, coordinate and prepare requested policy records. Participate in special projects as assigned.
Working knowledge of MS Office Suite preferred.Verbal and written communication skills, attention to detail, and critical thinking. Ability to work independently and manage one’s time. Ability to work as a team, collaborating and prioritizing to get the work done for our customer(s) both internal and external. Knowledge of federal, state, and company policies, procedures and regulations as related to role. Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related software.
High School Diploma. Experience in an office environment, or an equivalent combination of education and relevant experience 2-4 Years' Experience.
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