Do I Want to Be a Client Relationship Manager?
A client relationship manager ensures customers are satisfied with a company's product or service. If they have issues or concerns, it's his or her job to resolve them directly. Client relationship managers are responsible for building customer relationships, managing accounts, and developing new relationships that facilitate positive alliances between companies and customers. They may also entertain clients, host meetings, and prepare presentations.
The majority of public relations managers, such as client relationship managers, work full-time and some travel to conferences and similar events may be required.
- Previous work experience in sales, business development, customer service, or management.
- Candidates should have demonstrated abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
- Client managers should have strong communication and negotiation skills, as well as solid presentation skills.
- The ability to operate computer software, such as Microsoft Office, may also be helpful.