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Senior Technical Writer

Berkeley Heights, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Role: Senior Technical Writer (2 Openings)

Location: Berkley Heights, NJ and Alpharetta, GA

What You Will Do:

  • Writes and edits technical documents including online reference materials, learning artifacts and product manuals
  • Creates diagrams, charts, and other visual aids to assist readers in understanding a product or process
  • Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding
  • Determines the type of publication and/or artifact that will best serve the project requirements
  • Takes ownership of the complete authoring process, from ideation to publishing Takes full ownership of content release timelines and scheduling
  • Works cross-functionally with product, engineering, services and marketing teams to build a cohesive body of knowledge
  • Edits and publishes documentation authored by other parties within the company
  • Writes and edits procedural documentation such as user guides and manuals
  • Research API's and financial product samples to fully understand the product
  • Gathers feedback from stakeholders to improve technical documents.
  • Performs other related duties as assigned

Skills and Experience You Will Need:

  • A Bachelor's degree in related discipline such as Communications, Training/Education, Business Management, or Information Systems, or the equivalent combination of experience and education
  • Related work experience in a bank of other financial industry organization
  • Experience within the financial technology and services space
  • Experience writing transactional knowledge content that focuses on efficient issue resolution
  • A comprehensive portfolio of writing catered to both technical and non-technical audiences
  • Experience transforming the layout of a document to increase visual appeal, allow easy scanning and at-a glance comprehension
  • Experience using knowledge management collaboration tools such as Salesforce, Oracle, ServiceNow, etc.
  • Experience with authoring content in markdown and leveraging version control systems such as Git, Mercurial, Subversion, etc.
  • Experience with RESTful application programming interfaces (API)

    Core Competencies:
    Customer service
    Editing and proofreading



Berkeley Heights, NJ