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Service Manager Manufacturing

EG Workforce Solutions Battle Creek ,MI
  • Posted: 6 days ago
  • $48,284 to $87,302 Yearly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

Our reputable and growing customer is seeking a Service Manager to join their team! You will be responsible for helping customers by providing best in class product and service information and resolving technical issues. Lead and direct a high performing team and help with setting the overall strategic direction of the department.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Coordinate and ensure safe work practices on-site at all service locations, including customer facilities.
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Bachelor’s Degree in Business, Engineering, or extensive experience in maintenance, on-site service, or skilled-trades is required.
  • Minimum of 5-years' experience in a technical discipline within a capital equipment or metal fabrication company is required.
  • Strong attention to detail.
  • Strong understanding of industrial equipment including mechanical, fabrication, wiring, and troubleshooting of equipment.
  • Minimum of 3-years' supervisory experience is required.
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company Description
At EG, our mission is to help people succeed. We do that by matching job seekers with employers, but that’s just the beginning. The EG team is trained and dedicated to guiding you through the hiring process and finding you a job, a paycheck, and a workplace community that values you.

Together with the employees we place, we keep offices, factories, communities, and families functioning and thriving.

EG Workforce Solutions

Why Work Here?

Come and put your skills to work with a great company in Kalamazoo that values it's employees!

At EG, our mission is to help people succeed. We do that by matching job seekers with employers, but that’s just the beginning. The EG team is trained and dedicated to guiding you through the hiring process and finding you a job, a paycheck, and a workplace community that values you. Together with the employees we place, we keep offices, factories, communities, and families functioning and thriving.

Address

Battle Creek, MI
USA

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